An Assessment and Analysis of Customer Satisfaction with Service Delivery of Mobile Telecommunication Networks in Ghana

Simon Gyasi Nimako · Foresight Kofi Azumah

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour ICT Impact and Policies

Abstract

This Master’s thesis sought to assess and analyse customer satisfaction with service delivery of mobile telecommunication networks (MTNs) within Ghana. The main problem of this study was whether cu ...

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1997Motivation and Personality 1990The Effect of a Market Orientation on Business Profitability 1996Research Design: Qualitative and Quantitative Approaches 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations 1990Zero defections: quality comes to services.1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 1994Putting the Service-Profit Chain to Work 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response

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