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An Assessment and Analysis of Customer Satisfaction with Service Delivery of Mobile Telecommunication Networks in Ghana
16 references·1 citing·37 second hop
An Assessment and Analysis of Customer Satisfaction with Service Delivery of Mobile Telecommunication Networks in Ghana (2009)An Assessment and Analysis of Customer Sa…Marketing Research: An Applied Approach (2000)Marketing Research: An Applie…Motivation and Personality (1997)Motivation and PersonalityThe value concept and relationship marketing (1996)The value concept and relatio…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Research Design: Qualitative and Quantitative Approaches (1996)Research Design: Qualitative …Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)From Marketing Mix to Relatio…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …Zero defections: quality comes to services. (1990)Zero defections: quality come…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Factors Influencing Consumer Preference Among Beverage Product Brands in Namibia (2023)Factors Influencing Consumer …Organizational Strategy, Structure, and Process (1978)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Market Orientation: Antecedents and Consequences (1993)The Capabilities of Market-Driven Organizations (1994)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)An approach to environmental psychology (1974)A circumplex model of affect. (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Evolving to a New Dominant Logic for Marketing (2003)Service logic revisited: who creates value? And who co‐creates? (2008)Understanding Customer Experience Throughout the Customer Journey (2016)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Handbook of Positive Psychology (2001)Understanding Relationship Marketing Outcomes (2002)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Brave new world: service robots in the frontline (2018)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)RESEARCH NOTES. STRATEGIC PROACTIVITY AND FIRM APPROACH TO THE NATURAL ENVIRONMENT. (1998)Universities in a competitive global marketplace (2006)Dynamic capabilities, creativity and innovation capability and their impact on competitive advantage and firm performance: The moderating role of entrepreneurial orientation (2018)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Phenomenological Research Design Illustrated (2004)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)
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References

  • 1997Motivation and Personality15,145 cited
  • 1990The Effect of a Market Orientation on Business Profitability7,973 cited
  • 1996Research Design: Qualitative and Quantitative Approaches7,080 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations6,024 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,829 cited
  • 1994Putting the Service-Profit Chain to Work3,734 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,257 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
  • 2000Marketing Research: An Applied Approach2,662 cited
  • 1994From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing2,360 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,252 cited
  • 1996The value concept and relationship marketing2,180 cited
  • 1992An empirical assessment of the SERVQUAL scale2,134 cited
  • 1985A Role Theory Perspective on Dyadic Interactions: The Service Encounter2,007 cited

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1993
Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction
1,982 cited

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  • 2023Factors Influencing Consumer Preference Among Beverage Product Brands in Namibia5 cited