The Impact of Employee Engagement on Job Performance and Organisational Commitment in the Egyptian Banking Sector

Maha Ahmed Zaki Dajani

159 citations0/0 files storedNihon Keiei Gakkaishi

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Job Satisfaction and Organizational Behavior Employee Performance and Management Human Resource and Talent Management

Abstract

During the past two decades, employee engagement became a very popular managerial construct. Organisations use different engagement building tools in order to stay competitive and improve performance. Though there is an increasing contribution in human resource consulting agencies on the concept of employee engagement, yet there is a shortage of academic studies on that construct, especially in emerging economies countries. This engagement gap grew more in importance amidst the waves of ongoing recession and resource scarcity battles prevailing in the Middle Eastern Region, in general, and in Egypt in particular. This is an exploratory study that aims to identify the key drivers of employee engagement within the Egyptian context. It also studies the impact of employee engagement on job performance and organisational commitment based on social exchange theory (SET). A survey questionnaire was developed and validated. Regression analysis was used to predict and explain the proposed relationships. The study was conducted on 245 bank employees from several private and public banks operating in Cairo-Egypt with a response rate of about 81.6 % ( 200 employees) Pearson correlation matrix and regression were used to predict and estimate the relationships. Regression results indicated that leadership and organisational justice were the most significant drivers of employee engagement.. The mediation effect was confirmed. Employee engagement had significant impact on job performance, but less impact on organisational commitment. This study adds to the very few academic studies that have empirically investigated a comprehensive model of employee engagement drivers and outcomes. To the best of the author's knowledge, such a study is the first of its kind undertaken in the Egyptian context.

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References

2017Exchange and Power in Social Life 1987Leadership and Performance beyond Expectations 1990The measurement and antecedents of affective, continuance and normative commitment to the organization 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.2005Social Exchange Theory: An Interdisciplinary Review 2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach 1996Maslach burnout inventory manual 1999A meta-analytic review of experiments examining the effects of extrinsic rewards on intrinsic motivation.

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