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Customer Relationship Management based on Increasing Customer Satisfaction
5 references·3 citing·39 second hop
Customer Relationship Management based on Increasing Customer Satisfaction (2014)Customer Relationship Management based on…Intelligent policy recommendations on enterprise resource planning by the use of agent technology and data mining techniques (2003)Intelligent policy recommenda…Electronic Commerce Customer Relationship Management: A Research Agenda (2003)Electronic Commerce Customer …Partnering with Resellers in Business Markets (2001)Partnering with Resellers in …Data Warehousing Supports Corporate Strategy at First American Corporation1, 2 (2000)Data Warehousing Supports Cor…Customer Retention, Purchasing Behavior and Relationship Substance in Professional Services (2000)Customer Retention, Purchasin…Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (2024)Service Quality, Customer Loy…The Level of Stakeholders/Users Satisfaction (in Tourism Industries) Toward the Graduates of Sekolah Tinggi Pariwisata Mataram (2023)The Level of Stakeholders/Use…STUDI TENTANG KEPUASAN KONSUMEN YANG DIPENGARUHI OLEH KUALITAS PRODUK DAN HARGA (2022)STUDI TENTANG KEPUASAN KONSUM…The Constitution of Society. (1988)Organizational culture and leadership (1993)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Absorptive Capacity Configurations in Supply Chains: Gearing for Partner-Enabled Market Knowledge Creation1 (2005)The Sociotechnical Axis of Cohesion for the is Discipline: Its Historical Legacy and its Continued Relevance1 (2019)Unpacking the Difference Between Digital Transformation and IT-Enabled Organizational Transformation (2021)Data mining techniques for customer relationship management (2002)Designing and Managing the Supply Chain (2002)From supply to demand chain management: efficiency and customer satisfaction (2002)A Comprehensive ERP Bibliography - 2000-2004 (2004)Mining the Generation Xers' job attitudes by artificial neural network and decision tree—empirical evidence in Taiwan (2005)Intelligence decision systems in enterprise information management (2011)Firm Resources and Sustained Competitive Advantage (1991)The Commitment-Trust Theory of Relationship Marketing (1994)Firm resources and sustained competitive advantage (2004)The Grounded Theory Review: An international journal (2005)Partner selection, partner behavior, and business network performance (2010)Managing business relationships during a pandemic: Conducting a relationship audit and developing a path forward (2020)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural Equations with Latent Variables. (1991)Testing Structural Equation Models. (1995)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value in business markets: What do we know? Where are we going? (2005)Relationship quality as a predictor of B2B customer loyalty (2006)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Why Do Customer Relationship Management Applications Affect Customer Satisfaction? (2005)Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context (2006)Value co-creation and purchase intention in social network sites: The role of electronic Word-of-Mouth and trust – A theoretical analysis (2013)Strengthening the Satisfaction-Profit Chain (2000)E‐service quality: a model of virtual service quality dimensions (2003)Tourism product development and product diversification in destinations (2015)Determining Sample Size for Research Activities (1970)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Research methods for business: A skill building approach (1993)Unveiling excellence in Indian healthcare: a patient-centric PRISMA analysis of hospital service quality, patient satisfaction and loyalty (2025)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Pricing: Making Profitable Decisions (1980)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)
this work references cited by second hop

References

  • 2000Data Warehousing Supports Corporate Strategy at First American Corporation1, 2266 cited
  • 2003Electronic Commerce Customer Relationship Management: A Research Agenda181 cited
  • 2000Customer Retention, Purchasing Behavior and Relationship Substance in Professional Services160 cited
  • 2003Intelligent policy recommendations on enterprise resource planning by the use of agent technology and data mining techniques53 cited
  • 2001Partnering with Resellers in Business Markets49 cited

Cited by

  • 2024Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City15 cited
  • 2022STUDI TENTANG KEPUASAN KONSUMEN YANG DIPENGARUHI OLEH KUALITAS PRODUK DAN HARGA6 cited
  • 2023The Level of Stakeholders/Users Satisfaction (in Tourism Industries) Toward the Graduates of Sekolah Tinggi Pariwisata Mataram0 cited

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