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A Study on Road Users' Overall Perceptions of Highway Maintenance Service Quality and the Variables that Define the Highway Maintenance Service Quality Domain
5 references·1 citing·21 second hop
A Study on Road Users' Overall Perceptions of Highway Maintenance Service Quality and the Variables that Define the Highway Maintenance Service Quality Domain (2008)A Study on Road Users' Overall Perception…Mail and internet surveys : the tailored design method (2007)Mail and internet surveys : t…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Psychological testing and assessment (1976)Psychological testing and ass…Construct validity in psychological tests. (1955)Construct validity in psychol…Perception based pedestrian level of service (2014)Perception based pedestrian l…Factor Analysis of Public Clients’ Best-Value Objective in Public–Privately Partnered Infrastructure Projects (2006)Research on Methods of Assessing Pedestrian Level of Service for Sidewalk (2007)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)Fundamentals of Concept Formation in Empirical Science (1952)Toward an experimental ecology of human development. (1977)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Empiricism, Semantics, and Ontology (2011)Partial least squares structural equation modeling (PLS-SEM) (2014)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Should We Trust Web-Based Studies? A Comparative Analysis of Six Preconceptions About Internet Questionnaires. (2004)The Delphi method as a research tool: an example, design considerations and applications (2004)The adequacy of response rates to online and paper surveys: what can be done? (2008)Test of Nonverbal Intelligence (2003)Emotional Intelligence in the Workplace: A Critical Review (2004)Recalculation of the Critical Values for Lawshe’s Content Validity Ratio (2012)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1955Construct validity in psychological tests.11,186 cited
  • 2007Mail and internet surveys : the tailored design method9,606 cited
  • 1976Psychological testing and assessment607 cited

Cited by

  • 2014Perception based pedestrian level of service4 cited

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