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Shifting Reference Points A Fleeting Pleasures · Study

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ArticleShifting Reference Points A Fleeting Pleasures

James E. Heyman2005

Article2005

Shifting Reference Points A Fleeting Pleasures

James E. Heyman · Barbara A. Mellers · Sergei Tishcenko · Alan Schwartz

1 citations·0/0 files stored·ACR North American Advances

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Decision-Making and Behavioral Economics Psychological Well-being and Life Satisfaction Language, Metaphor, and Cognition

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References

1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions 1987Product/Consumption-Based Affective Responses and Postpurchase Processes 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach 1987Expectations and Norms in Models of Consumer Satisfaction 2000Choice and the relative pleasure of consequences.1994The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration

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Year2005

Typearticle

Published2005-01-01

VenueACR North American Advances

ISSN-L0098-9258

Languageen

Citations1

Files0 public / 0

ShelfDecision-Making and Behavioral Economics

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openalex_workW2185204368

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