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Shifting Reference Points A Fleeting Pleasures
6 references·0 citing·27 second hopsampled
Shifting Reference Points A Fleeting Pleasures (2005)Shifting Reference Points A Fleeting Plea…Choice and the relative pleasure of consequences. (2000)Choice and the relative pleas…The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration (1994)The calculus of service quali…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Expectations and Norms in Models of Consumer Satisfaction (1987)Expectations and Norms in Mod…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Good Day Sunshine: Stock Returns and the Weather (2003)Risk as Analysis and Risk as Feelings: Some Thoughts about Affect, Reason, Risk, and Rationality (2004)An Episodic Process Model of Affective Influences on Performance. (2005)Theory of games and economic behavior (2019)Specification Tests in Econometrics (1978)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Reviews: Lord, Frederic M., and Novick, Melvin R. (with contributions by Allan Birnbaum). Statistical Theories of Mental Test Scores. Reading, Mass.: Addison-Wesley, 1968. xii + 568 pp. $14.95. (1969)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Advances in Consumer Research (2025)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Role of Emotions in Marketing (1999)Electronic word-of-mouth in hospitality and tourism management (2007)Inequity In Social Exchange (1965)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Structural equation modeling in practice: A review and recommended two-step approach. (1988)SERVQUAL: review, critique, research agenda (1996)The value concept and relationship marketing (1996)A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)
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References

  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,718 cited
  • 1987Product/Consumption-Based Affective Responses and Postpurchase Processes2,464 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1987Expectations and Norms in Models of Consumer Satisfaction1,169 cited
  • 2000Choice and the relative pleasure of consequences.554 cited
  • 1994The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration281 cited

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