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Social Service Contracting-Out in Korea and Japan: Municipal Governments, Nonprofit Contractors, and Local Residents*
16 references·0 citing·37 second hop
Social Service Contracting-Out in Korea and Japan: Municipal Governments, Nonprofit Contractors, and Local Residents* (2011)Social Service Contracting-Out in Korea a…“A Ladder of Citizen Participation” (2020)“A Ladder of Citizen Particip…Varieties of Participation in Complex Governance (2006)Varieties of Participation in…Collaborative Public Management: Assessing What We Know and How We Know It (2006)Collaborative Public Manageme…Citizen Participation in Decision Making: Is It Worth the Effort? (2004)Citizen Participation in Deci…Collaborative public management: new strategies for local governments (2003)Collaborative public manageme…From Responsiveness to Collaboration: Governance, Citizens, and the Next Generation of Public Administration (2002)From Responsiveness to Collab…Governance Without Government? Rethinking Public Administration (1998)Governance Without Government…Governance as theory: five propositions (1998)Governance as theory: five pr…Understanding Governance (1997)Understanding GovernanceA PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)A PUBLIC MANAGEMENT FOR ALL S…A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Participation in America: Political Democracy and Social Equality. (1974)Participation in America: Pol…Participation in America: Political Democracy and Social Equality (1973)Participation in America: Pol…A Ladder Of Citizen Participation (1969)A Ladder Of Citizen Participa…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Social Choice and Individual Values. (1951)Organizational Learning (1988)The Management of Innovation (1994)The “new public management” in the 1980s: Variations on a theme (1995)The New Governance: Governing without Government (1996)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Governing the Commons (1990)Bowling Alone: America's Declining Social Capital (1995)Uncertainty During Organizational Change: Types, Consequences, and Management Strategies (2004)The role of the situation in leadership. (2007)E‐Participation, Transparency, and Trust in Local Government (2012)Governing the Commons: The Evolution of Institutions for Collective Action (1992)Making Democracy Work (1994)Governing the Hollow State (2000)Collaborative Governance in Theory and Practice (2007)Critical research on the governance of tourism and sustainability (2011)The structural transformation of the public sphere: an inquiry into a category of bourgeois society (1990)Bowling alone: the collapse and revival of American community (2000)An Integrative Framework for Collaborative Governance (2011)Authoritarian Deliberation: The Deliberative Turn in Chinese Political Development (2011)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)E‐Government and the Transformation of Service Delivery and Citizen Attitudes (2004)Voter Turnout and the Dynamics of Electoral Competition in Established Democracies since 1945 (2004)Democratic Deficit: Critical Citizens Revisited (2011)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Does education improve citizenship? Evidence from the United States and the United Kingdom (2004)The embarrassment of riches? A meta-analysis of individual-level research on voter turnout (2013)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1969A Ladder Of Citizen Participation17,032 cited
  • 1991A PUBLIC MANAGEMENT FOR ALL SEASONS?9,822 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1998Governance as theory: five propositions2,915 cited
  • 1974Participation in America: Political Democracy and Social Equality.2,576 cited
  • 2006Varieties of Participation in Complex Governance2,460 cited
  • 2004Citizen Participation in Decision Making: Is It Worth the Effort?1,937 cited
  • 1973Participation in America: Political Democracy and Social Equality1,598 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • 2020“A Ladder of Citizen Participation”1,376 cited
  • 1998Governance Without Government? Rethinking Public Administration1,319 cited
  • 2006Collaborative Public Management: Assessing What We Know and How We Know It932 cited
  • 2003Collaborative public management: new strategies for local governments860 cited
  • 1997Understanding Governance829 cited

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  • 2002From Responsiveness to Collaboration: Governance, Citizens, and the Next Generation of Public Administration826 cited
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