Testing the Service Quality Provided by the University of Girne American Library

Abstract

This study will be very important because it is the first study will discuss in details the services which are available in Girne American University Library. The researcher in this study will test and measure the quality of these services, in addition to, he will test the user's satisfaction about these services and what are the users' needs and wants. Total samples of 100 users of students were used in this study and a descriptive statistics were used to tabulate obtained results and gap analysis was used. Moreover, the researcher will examine the usage of library, the physical environment of the library, according to library collections, library environment, library IT services, the overall quality and the most important services. The results of the study showed that most of the library users are male and enrolled in humanities and social sciences, the respondents find the overall quality is good and most of them don't find it excellent. Introduction to the Study

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