SZodixStudyAcademic Library
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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Testing the Service Quality Provided by the University of Girne American Library
10 references·3 citing·36 second hop
Testing the Service Quality Provided by the University of Girne American Library (2014)Testing the Service Quality Provided by t…Measuring Service Quality For Strategic Planning And Analysis In Service Firms (2011)Measuring Service Quality For…Service Management (2004)Service ManagementPerceptions of quality service at the University of Botswana Library: what Nova says (1999)Perceptions of quality servic…Marketing services: the case of a missing product (1998)Marketing services: the case …The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Total Quality Control (1992)Total Quality ControlJuran on leadership for quality : an executive handbook (1989)Juran on leadership for quali…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Defining and relating price, perceived quality, and perceived value (1987)Defining and relating price, …Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…International Students Assesment of Service Quality In Academic Libraries (2021)International Students Assesm…Library Services Utilization And Satisfaction By Undergraduate Students: A Case Study Of Osun State University Main Library (2017)Library Services Utilization …User perception of academic library service quality and value: the case of the Ghana Institute of Journalism and Ashesi University College libraries (2016)User perception of academic l…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The role of culture and purchase motivation in service encounter evaluations (1999)Small details that make big differences (2014)Gaining Customer Experience Insights That Matter (2018)Delivering quality service: balancing customer perceptions and expectations (1990)Understanding Customer Expectations of Service (1991)Service quality at University of Tehran Central Library (2008)Quest for quality (2019)Examining the Relationship between Service Quality and Customer Satisfaction in the Public Service. The Case of Botswana (2020)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Cultural Diversity and the Performance of Multinational Firms (1997)The Grammars of Trust: A Model and General Implications (1998)Mobile Games: Analyzing the Needs and Values of the Consumers (2010)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)Toronto’s Image As a Destination: A Comparative Importance-Satisfaction Analysis by Origin of Visitor (2001)IPA–Kano model: A new tool for categorising and diagnosing service quality attributes (2012)SERVQUAL application and adaptation for educational service quality assessments in Russian higher education (2016)Quantifying the causes and costs of rework in construction (2000)Targets and Standards of Quality in Sport Services (2000)Development of a measure to assess quality management in certified firms (2003)The relationship marketing process: communication, interaction, dialogue, value (2004)Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value (2012)Service quality to service loyalty: A relationship which goes beyond customer services (1998)Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea (2010)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 2004Service Management722 cited
  • 1989Juran on leadership for quality : an executive handbook675 cited
  • 1998Marketing services: the case of a missing product429 cited
  • 1992Total Quality Control296 cited
  • 1987Defining and relating price, perceived quality, and perceived value190 cited
  • 2011Measuring Service Quality For Strategic Planning And Analysis In Service Firms142 cited
  • 1999Perceptions of quality service at the University of Botswana Library: what Nova says26 cited

Cited by

  • 2017Library Services Utilization And Satisfaction By Undergraduate Students: A Case Study Of Osun State University Main Library3 cited
  • 2021International Students Assesment of Service Quality In Academic Libraries3 cited
  • 2016User perception of academic library service quality and value: the case of the Ghana Institute of Journalism and Ashesi University College libraries1 cited

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