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Evaluating communication competency of tour guides using a modified importance-performance analysis (MIPA)
4 references·15 citing·43 second hop
Evaluating communication competency of tour guides using a modified importance-performance analysis (MIPA) (2016)Evaluating communication competency of to…Improving the Quality of Tour Guiding: Towards a Model for Tour Guide Certification (2005)Improving the Quality of Tour…Case study on tour guiding: professionalism, issues and problems (2001)Case study on tour guiding: p…The tourist guide (1985)The tourist guideImportance-Performance Analysis (1977)Importance-Performance Analys…Institutional barriers to inclusive transformation in South Africa’s tour guiding sector (2026)Institutional barriers to inc…Jordanian Tour Guides' Communication Competency (2024)Jordanian Tour Guides' Commun…Exploring sustainable work orientation among tourist guides: how does it affect their intention to stay (2024)Exploring sustainable work or…Communication Competences of a Tourist Guide as Presented in the Films My Life in Ruins and Jungle Cruise (2024)Communication Competences of …The effects of job crafting on tour leaders’ work engagement: the mediating role of person-job fit and meaningfulness of work (2022)The effects of job crafting o…Museum Tour Guide Performance: A Visitor Perspective (2022)Museum Tour Guide Performance…"Hello, Selamat Datang!" A preliminary proposed model of Tourism interpersonal communication from an Islamic perspective amongst frontliners (2022)"Hello, Selamat Datang!" 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References

  • 1977Importance-Performance Analysis4,319 cited
  • 1985The tourist guide807 cited
  • 2001Case study on tour guiding: professionalism, issues and problems582 cited
  • 2005Improving the Quality of Tour Guiding: Towards a Model for Tour Guide Certification121 cited

Cited by

  • 2022The effects of job crafting on tour leaders’ work engagement: the mediating role of person-job fit and meaningfulness of work129 cited
  • 2018Cultural competence for tour leaders: Scale development and validation52 cited
  • 2017Sustainable international tourist hotels: the role of the executive chef23 cited
  • 2022Museum Tour Guide Performance: A Visitor Perspective18 cited
  • 2024Jordanian Tour Guides' Communication Competency12 cited
  • 2020Using 3D Hologram Technology (3DHT) in the Distance Learning Program to Enhance the Professional Skills of Tour Guidance Undergraduate Students12 cited
  • 2021The Relationship Between Cultural Intelligence (CQ), Spiritual Intelligence (SQ), and Interpersonal Communication Skills: The Case of Cultural Tour Guides8 cited
  • 2019Hospitality, Tourism, and Events Industry Competency Model: Human Resource Management Implications4 cited
  • 2018Participants’ perception of training programmes in the tourism industry3 cited
  • 2021Hospitality Fresh Graduates’ Competency and Hotel Job Offer Decisions

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1 cited
  • 2024Communication Competences of a Tourist Guide as Presented in the Films My Life in Ruins and Jungle Cruise1 cited
  • 2024Exploring sustainable work orientation among tourist guides: how does it affect their intention to stay1 cited
  • 2019Hospitality, tourism, and events industry competency model: Human resource management implications1 cited
  • 2022"Hello, Selamat Datang!" A preliminary proposed model of Tourism interpersonal communication from an Islamic perspective amongst frontliners1 cited
  • 2026Institutional barriers to inclusive transformation in South Africa’s tour guiding sector0 cited