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The Impact of Customer Relationship Management Capabilities on Organizational Performance : Moderating Role of Competition Intensity
16 references·1 citing·46 second hop
The Impact of Customer Relationship Management Capabilities on Organizational Performance : Moderating Role of Competition Intensity (2015)The Impact of Customer Relationship Manag…Strategic Orientation of Businss [sic] Enterprises: The Construct, Dimensionality, and Measurement (2011)Strategic Orientation of Busi…Service Management and Marketing (2011)Service Management and Market…The Relative Impact of Marketing, Research-and-Development, and Operations Capabilities on Firm Performance (2008)The Relative Impact of Market…Interaction Orientation and Firm Performance (2008)Interaction Orientation and F…The Role of Relational Information Processes and Technology Use in Customer Relationship Management (2005)The Role of Relational Inform…Customer Satisfaction and Stock Prices: High Returns, Low Risk (2005)Customer Satisfaction and Sto…A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go (2005)A Customer Relationship Manag…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …Customer Satisfaction and Shareholder Value (2004)Customer Satisfaction and Sha…Data mining techniques for customer relationship management (2002)Data mining techniques for cu…Value Creation in Buyer–Seller Relationships (2001)Value Creation in Buyer–Selle…A Framework for Customer Relationship Management (2001)A Framework for Customer Rela…Managing Market Relationships (2000)Managing Market RelationshipsUsing the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Customer Relationship Management (CRM) Capabilities & Building a Sustainable Competitive Advantage in Mobile Phone Operators in Jordan (2018)Customer Relationship Managem…Exchange and Power in Social Life. 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References

  • 2004Firm resources and sustained competitive advantage38,159 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 2011Service Management and Marketing1,414 cited
  • 2004Customer Satisfaction and Shareholder Value1,337 cited
  • 2005The Role of Relational Information Processes and Technology Use in Customer Relationship Management981 cited
  • 2005A Customer Relationship Management Roadmap: What is Known, Potential Pitfalls, and Where to Go904 cited
  • 2001Value Creation in Buyer–Seller Relationships886 cited
  • 2001A Framework for Customer Relationship Management871 cited
  • 2008The Relative Impact of Marketing, Research-and-Development, and Operations Capabilities on Firm Performance822 cited
  • 2000Managing Market Relationships819 cited
  • 2005Customer Satisfaction and Stock Prices: High Returns, Low Risk737 cited
  • 2008Interaction Orientation and Firm Performance701 cited
  • 2002Data mining techniques for customer relationship management522 cited

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  • 2011Strategic Orientation of Businss [sic] Enterprises: The Construct, Dimensionality, and Measurement459 cited
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    • 2018Customer Relationship Management (CRM) Capabilities & Building a Sustainable Competitive Advantage in Mobile Phone Operators in Jordan14 cited