ORGANIZATIONAL CITIZENSHIP BEHAVIOURS: A CRITICAL REVIEW OF THE THEORETICAL AND EMPIRICAL LITERATURE ANDSUGGESTIONS FOR FUTURE RESEARCH

Vani Ramesh

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Job Satisfaction and Organizational Behavior Employee Performance and Management Employee Performance and Motivation

Abstract

The purpose of this paper is to explain how to improve organizational citizenship behaviour and how to develop a plan to obtain continual OCB through formal system and informal environmental setting in work place. Organizational citizenship behaviours (OCB) describeactions in which employees are willing to go above and beyond their prescribed role requirements. Some studies have shown that OCB are positively related to indicators of individual, unit, and organizational performance. This paper focuses on clearly definin g the relationship between organizational effectiveness and OCB. This paper will also discuss the implications of the OCB and try to find out how to improve OCB. Results indicate that positive work climate, organization resources, employee’s personality, organizational culture and so on are all related to OCB. This research is important for any businesses which want to create competence and organizational effectiveness. To improve OCB is lowest cost and best way for businesses to reach organizational effect iveness. The rapid growth of research on organizational citizenship behaviours (OCBs) has resulted in some conceptual confusion about the nature of the construct, and made it difficult for all but the most avid readers to keep up with developments in this domain. This paper critically examines the literature on organizational citizenship behaviour and other related constructs. More specifically, it: (a) explores the conceptual similarities and differences between the various forms of “citizenship” behaviour constructs identified in the literature; (b) summarizes the empirical findings of both the antecedents and consequences of OCBs; and (c) identifies several interesting directions for future research

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References

1997Motivation and Personality 1991A three-component conceptualization of organizational commitment 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1983Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship".1993Expanding the Criterion Domain to Include Elements of Contextual Performance 1974Building Organizational Commitment: The Socialization of Managers in Work Organizations

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