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Measuring Banks' Automated Service Quality: A Re-Examination and Extension in an Islamic Country
11 references·1 citing·41 second hopsampled
Measuring Banks' Automated Service Quality: A Re-Examination and Extension in an Islamic Country (2010)Measuring Banks' Automated Service Qualit…Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters (2009)Exploring the adoption of a s…Internet banking market performance: Turkey versus the UK (2007)Internet banking market perfo…Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector (2007)Factors affecting the adoptio…Why consumers are not using internet banking: a qualitative study (2006)Why consumers are not using i…The measurement of end‐user computing satisfaction of online banking services: empirical evidence from Finland (2006)The measurement of end‐user c…The Impact of Trust on Acceptance of Online Banking (2006)The Impact of Trust on Accept…A longitudinal investigation of continued online shopping behavior: An extension of the theory of planned behavior (2006)A longitudinal investigation …Toward a model for the acceptance of Internet banking in developing countries (2005)Toward a model for the accept…Service quality models: a review (2005)Service quality models: a rev…Factors underlying attitude formation towards online banking in Finland (2002)Factors underlying attitude f…Service Quality (1994)Service QualityTechnological dimension of customer relationship management (2011)Technological dimension of cu…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Understanding Attitudes and Predicting Social Behavior (1980)Consumers’ attitudes towards online and mobile banking in China (2005)An investigation into the acceptance of online banking in Saudi Arabia (2008)Consumer attitude and intention to adopt mobile wallet in India – An empirical study (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)An analysis of the e‐service literature: towards a research agenda (2006)Does higher education service quality effect student satisfaction, image and loyalty? (2016)Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach (2018)From Intentions to Actions: A Theory of Planned Behavior (1985)Factors Influencing the Adoption of Internet Banking (2000)Consumer acceptance of internet banking: the influence of internet trust (2008)Factors affecting the adoption of Internet banking in Tunisia: An integration theory of acceptance model and theory of planned behavior (2012)A systematic review of Internet banking adoption (2013)Diffusion of Innovations 1 (2019)Information Systems Success: The Quest for the Dependent Variable (1992)e-GovQual: A multiple-item scale for assessing e-government service quality (2011)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)Quality-Control Handbook. (1952)What is total quality control the japanese way (1985)Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Customer journeys: a systematic literature review (2018)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The theory of planned behavior (1991)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Explaining and predicting users’ continuance intention toward e-learning: An extension of the expectation–confirmation model (2009)Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and TAM with trust (2016)Consumer adoption of mobile banking in Jordan (2016)Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2017)Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis (2012)Service innovation in e-commerce last mile delivery: Mapping the e-customer journey (2019)Predicting young consumers' take up of mobile banking services (2010)Online shopping drivers and barriers for older adults: Age and gender differences (2014)Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)
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References

  • 2005Service quality models: a review1,036 cited
  • 2002Factors underlying attitude formation towards online banking in Finland605 cited
  • 1994Service Quality591 cited
  • 2006A longitudinal investigation of continued online shopping behavior: An extension of the theory of planned behavior490 cited
  • 2007Factors affecting the adoption of Internet Banking in Hong Kong—implications for the banking sector444 cited
  • 2006Why consumers are not using internet banking: a qualitative study288 cited
  • 2005Toward a model for the acceptance of Internet banking in developing countries179 cited
  • 2007Internet banking market performance: Turkey versus the UK173 cited
  • 2006The measurement of end‐user computing satisfaction of online banking services: empirical evidence from Finland157 cited
  • 2009Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters94 cited
  • 2006The Impact of Trust on Acceptance of Online Banking50 cited

Cited by

  • 2011Technological dimension of customer relationship management21 cited

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