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Social audit of governance and delivery of public services

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References

2004Expectations, performance, and citizen satisfaction with urban services419 cited
1979Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator326 cited
2003The Case For The Inexperienced User49 cited
1986The Measurement of Municipal Service Quality and Productivity: A Comparative Perspective20 cited

Cited by

2013Access to Essential Medicines in Pakistan: Policy and Health Systems Research Concerns94 cited
2011Building the community voice into planning: 25 years of methods development in social audit51 cited
2011Use of social audits to examine unofficial payments in government health services: experience in South Asia, Africa, and Europe28 cited
2011Does contracting of health care in Afghanistan work? Public and service-users' perceptions and experience24 cited
2011Devolution and public perceptions and experience of health services in Pakistan: linked cross sectional surveys in 2002 and 200421 cited

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