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Service Value Creation Capability Model to Assess the Service Innovation Capability in SMEs
16 references·3 citing·25 second hopsampled
Service Value Creation Capability Model to Assess the Service Innovation Capability in SMEs (2015)Service Value Creation Capability Model t…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Capabilities for managing service innovation: towards a conceptual framework (2010)Capabilities for managing ser…Service Blueprinting: A Practical Technique for Service Innovation (2008)Service Blueprinting: A Pract…Steps toward a science of service systems (2007)Steps toward a science of ser…Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Review: The Resource-Based Vi…Firm resources and sustained competitive advantage (2004)Firm resources and sustained …The dynamic resource‐based view: capability lifecycles (2003)The dynamic resource‐based vi…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Deliberate Learning and the E…Dynamic capabilities: what are they? (2000)Dynamic capabilities: what ar…New service development: a review of the literature and annotated bibliography (1998)New service development: a re…Dynamic capabilities and strategic management (1997)Dynamic capabilities and stra…Research Note: How Valuable are Organizational Capabilities? (1994)Research Note: How Valuable a…Firm Resources and Sustained Competitive Advantage (1991)Firm Resources and Sustained …A resource‐based view of the firm (1984)A resource‐based view of the …How to Design a Service (1982)How to Design a ServiceTheoretical background of innovation in services in small and medium-sized enterprises: literature mapping (2020)Theoretical background of inn…SERVICE INNOVATION CAPABILITY FOR ENHANCING MARKETING PERFORMANCE: AN SDL PERSPECTIVES (2020)SERVICE INNOVATION CAPABILITY…Internal capabilities and SMEs performance: A case of textile industry in Pakistan (2019)Internal capabilities and SME…Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Understanding dynamic capabilities (2003)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)The cornerstones of competitive advantage: A resource‐based view (1993)The Theory of the Growth of the Firm (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)The Theory of Economic Development (2003)The Nature of the Firm (1937)An Evolutionary Theory of Economic Change. (1983)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Service-dominant logic: continuing the evolution (2007)Institutions and axioms: an extension and update of service-dominant logic (2015)Understanding Customer Experience Throughout the Customer Journey (2016)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)Asset Stock Accumulation and Sustainability of Competitive Advantage (1989)A Guide to Conducting a Systematic Literature Review of Information Systems Research (2011)Synthesizing information systems knowledge: A typology of literature reviews (2014)Artificial intelligence capability: Conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance (2021)Dynamic Capabilities: A Review of Past Research and an Agenda for the Future (2009)What are dynamic capabilities and are they a useful construct in strategic management? (2009)The Foundations of Enterprise Performance: Dynamic and Ordinary Capabilities in an (Economic) Theory of Firms (2014)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Managing Firm Resources in Dynamic Environments to Create Value: Looking Inside the Black Box (2007)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1991Firm Resources and Sustained Competitive Advantage48,209 cited
  • 2004Firm resources and sustained competitive advantage38,157 cited
  • 1997Dynamic capabilities and strategic management34,723 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 2000Dynamic capabilities: what are they?14,950 cited
  • 2003Evolving to a New Dominant Logic for Marketing14,777 cited
  • 2002Deliberate Learning and the Evolution of Dynamic Capabilities6,953 cited
  • 2003The dynamic resource‐based view: capability lifecycles4,550 cited
  • 2004Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research12,819 cited
  • 1994Research Note: How Valuable are Organizational Capabilities?1,897 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 2007Steps toward a science of service systems1,263 cited
  • 2008Service Blueprinting: A Practical Technique for Service Innovation1,195 cited
  • 1982How to Design a Service1,077 cited
  • 2010Capabilities for managing service innovation: towards a conceptual framework749 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 1998New service development: a review of the literature and annotated bibliography736 cited
  • Cited by

    • 2019Internal capabilities and SMEs performance: A case of textile industry in Pakistan51 cited
    • 2020Theoretical background of innovation in services in small and medium-sized enterprises: literature mapping20 cited
    • 2020SERVICE INNOVATION CAPABILITY FOR ENHANCING MARKETING PERFORMANCE: AN SDL PERSPECTIVES17 cited