KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITYR Blauth, Davi da Silva Böger1993-01-01article776 citationsclosedNo readable copy stored yet — this record is metadata only.Quality Function Deployment in Product DesignOptimal Experimental Design MethodsColor perception and designAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 776 citations exist upstream.Cited by2008The Process of Customer Engagement: A Conceptual Framework2000Should We Delight the Customer?1996How to delight your customers2008An analytical Kano model for customer need analysis1996THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS2005The refined Kano's model and its application2008A Stated Preference Experiment for Measuring Service Quality in Public Transport2016Customer satisfaction and its measurement in hospitality enterprises: a revisit and update