An Investigation of Leader Member Exchange Effects on Organizational Citizenship Behavior in Malaysia

May‐Chiun Lo · Thurasamy Ramayah · Jerome Kueh Swee Hui

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Job Satisfaction and Organizational Behavior Employee Performance and Management Employee Performance and Leadership

Abstract

Past literatures have found that subordinates were not passive, but rather proactive participants who would try their best to change their work environment. Literature on manager-employee attitudinal congruence has generally found that attitude similarities between managers and employees are linked positively to job-related outcomes. This research attempts to analyze the relationship between leader-member exchange (LMX) and Organizational Citizenship Behavior (OCB) among executives and managers employed in the East Malaysian manufacturing organizations. The manufacturing companies chosen in this study included both local and multinational companies covering various sectors. In addition to the direct effect of LMX on OCB, this study has also explored the moderating effect of the supervisor's gender on the above relationship. The findings suggested that LMX has significant impact on citizenship behavior performed by subordinates but the gender of the supervisor did not appear to moderate the relationships between LMX and OCB. Implications of the findings were discussed further.

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2014Matters of demographic similarity and dissimilarity in supervisor–subordinate relationships and workplace attitudes 2009Dimensionality of Organizational Citizenship Behavior (OCB) in a Multicultural Society: The Case of Malaysia 2014Supervisor–Subordinate Communication Competence and Job and Communication Satisfaction 2017Leader-member exchange and organizational citizenship behavior in hospitality industry: a study on effect of gender 2017LMX and Attributions of Organizational Citizenship Behavior Motives: When is Citizenship Perceived as Brownnosing?2015Conceptualizing leadership perceptions as attitudes: Using attitude theory to further understand the leadership process 2009LMX quality, supervisory communication and team‐oriented commitment 2021The effects of organizational justice, trust and supervisor–subordinate guanxi on organizational citizenship behavior: a social-exchange perspective

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