Learning through Action: Introducing the Innovative Simulation and Learning Environment Service Innovation Corner (SINCO)

Abstract

This article focuses on how a service design approach can support learning through cocreation, simulations, and experience prototyping. Service design is a new practice and academic discourse; therefore, more research on connections between service design and related areas is needed. Simulations connect learning and service design research. The objective of this paper is to present the SINCO simulation and learning environment of the University of Lapland, Faculty of Art and Design. This learning environment and a service design process enable an experiential and technology-aided learning process. The methods and technologies used in SINCO help reveal development opportunities through experimentation and enable the setting-up of substantial experience prototypes for testing and communicating.

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