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Visitor Service Quality Attributes at Australian Botanic Gardens: Their use in predicting behavioural intentions
16 references·0 citing·41 second hop
Visitor Service Quality Attributes at Australian Botanic Gardens: Their use in predicting behavioural intentions (2008)Visitor Service Quality Attributes at Aus…Natural area tourism: ecology, impacts and management (2013)Natural area tourism: ecology…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Satisfaction: A Behavioral Perspective on the Consumer (2010)Satisfaction: A Behavioral Pe…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Do Satisfied Customers Really…Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)Do Satisfied Customers Buy Mo…The One Number You Need to Grow (2004)The One Number You Need to Gr…Services Marketing: Integrating Customer Focus Across the Firm (2004)Services Marketing: Integrati…Customer Satisfaction and Shareholder Value (2004)Customer Satisfaction and Sha…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)Determinants of hotel guests’…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction (1999)A Dynamic Model of Customers’…Prediction of leisure participation from behavioral, normative, and control beliefs: An application of the theory of planned behavior (1991)Prediction of leisure partici…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)The Process of Customer Engagement: A Conceptual Framework (2008)Customer engagement, buyer‐seller relationships, and social media (2012)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Social Identity and the Service-Profit Chain (2009)Understanding Attitudes and Predicting Social Behavior (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)How destination image and evaluative factors affect behavioral intentions? 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(1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Understanding Relationship Marketing Outcomes (2002)Climate strength: a new direction for climate research. (2002)Understanding Service Convenience (2002)The Critical Incident Technique in Service Research (2004)Building and sustaining profitable customer loyalty for the 21st century (2004)The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building, Price Premiums, and Seller Differentiation (2006)Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: A framework for green supply chain (2014)
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References

  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2004The One Number You Need to Grow2,034 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
  • 2004Customer Satisfaction and Shareholder Value1,336 cited
  • 2005Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay1,204 cited
  • 1999A Dynamic Model of Customers’ Usage of Services: Usage as an Antecedent and Consequence of Satisfaction1,126 cited
  • 2005Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context943 cited
  • 1991Prediction of leisure participation from behavioral, normative, and control beliefs: An application of the theory of planned behavior935 cited
  • 2010Satisfaction: A Behavioral Perspective on the Consumer

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892 cited
  • 2001Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry728 cited
  • 2013Natural area tourism: ecology, impacts and management712 cited
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