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Mobile claim management adoption in emerging insurance markets
16 references·5 citing·25 second hop
Mobile claim management adoption in emerging insurance markets (2016)Mobile claim management adoption in emerg…Diffusion of Innovations 1 (2019)Diffusion of Innovations 1The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift. (2007)The Legacy of the Technology …Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Choosing among Alternative Se…Toward an understanding of the behavioral intention to use mobile banking (2004)Toward an understanding of th…Consumer Attitudes Toward Mobile Advertising: An Empirical Study (2004)Consumer Attitudes Toward Mob…Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Acceptance of Electr…Enticing online consumers: an extended technology acceptance perspective (2002)Enticing online consumers: an…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)A Theoretical Extension of th…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Understanding Customer Expectations of Service (1991)Understanding Customer Expect…The theory of planned behavior (1991)The theory of planned behaviorUser Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Exploring the impact of InsurTech adoption in Indian life insurance industry: a customer satisfaction perspective (2023)Exploring the impact of Insur…The factors that influence small and medium enterprises’ intention to adopt the government credit program (2021)The factors that influence sm…Improvement of Telematics Solution for Motor Insurance in Thailand by 5D Innovation Development Process (2019)Improvement of Telematics Sol…An investigation of the effect of customer beliefs on the intention to participate in family Takaful schemes (2019)An investigation of the effec…Perspectives on “other” customers’ roles in citizenship behaviour (2018)Perspectives on “other” custo…Self-efficacy mechanism in human agency. (1982)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Understanding Attitudes and Predicting Social Behavior (1980)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)Satisfaction: a behavioral perspective on the consumer (2010)A meta-analysis of the technology acceptance model (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)The Strength of Weak Ties (1973)Diffusion of innovations. (2003)The Capabilities of Market-Driven Organizations (1994)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)The female leadership advantage: An evaluation of the evidence (2003)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)
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References

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  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 2019Diffusion of Innovations 137,320 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies22,991 cited
  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 2003Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model5,710 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior3,219 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2007The Legacy of the Technology Acceptance Model and a Proposal for a Paradigm Shift.2,044 cited
  • 2004Toward an understanding of the behavioral intention to use mobile banking1,963 cited
  • 2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited
  • 1991Understanding Customer Expectations of Service

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1,403 cited
  • 2002Enticing online consumers: an extended technology acceptance perspective1,377 cited
  • 2004Consumer Attitudes Toward Mobile Advertising: An Empirical Study1,188 cited
  • Cited by

    • 2019An investigation of the effect of customer beliefs on the intention to participate in family Takaful schemes33 cited
    • 2018Perspectives on “other” customers’ roles in citizenship behaviour29 cited
    • 2023Exploring the impact of InsurTech adoption in Indian life insurance industry: a customer satisfaction perspective18 cited
    • 2021The factors that influence small and medium enterprises’ intention to adopt the government credit program14 cited
    • 2019Improvement of Telematics Solution for Motor Insurance in Thailand by 5D Innovation Development Process5 cited