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Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway
16 references·0 citing·44 second hop
Service Quality Analysis of Intercity Bus Service of Pabna-Dhaka Highway (2021)Service Quality Analysis of Intercity Bus…Modeling Frequency of Using Informal Public Transport and Public Bus: A Case Study in Phnom Penh, Cambodia (2018)Modeling Frequency of Using I…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Perceived service quality in bus transit service: A structural equation approach (2013)Perceived service quality in …A classification tree approach to identify key factors of transit service quality (2012)A classification tree approac…Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts (2011)Measuring the satisfaction of…Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation (2011)Measuring Commuters’ Percepti…Effective ways to grow urban bus markets – a synthesis of evidence (2008)Effective ways to grow urban …User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications (2007)User satisfaction with paratr…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…The demand for public transport: The effects of fares, quality of service, income and car ownership (2006)The demand for public transpo…The effect of airline service quality on passengers’ behavioural intentions: a Korean case study (2004)The effect of airline service…A Cumulative Prospect Theory Approach to Passengers Behavior Modeling: Waiting Time Paradox Revisited (2004)A Cumulative Prospect Theory …Social support in the service sector (1995)Social support in the service…Integrating case study and survey research methods: an example in information systems (1994)Integrating case study and su…Five imperatives for improving service quality (1991)Five imperatives for improvin…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The quality of service desired by public transport users (2010)Relationships between rail passengers’ satisfaction and service quality: a framework for identifying key service factors (2014)Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory (2018)Measuring service quality from unstructured data: A topic modeling application on airline passengers’ online reviews (2018)Principles and Practice of Structural Equation Modeling (1998)Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers (2010)Principles and Practice of Structural Equation Modeling (2012)Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction (2016)Impact of Pricing and Product Information on Consumer Buying Behavior With Customer Satisfaction in a Mediating Role (2021)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)The Application of Electronic Computers to Factor Analysis (1960)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Marketing Research: An Applied Orientation (1994)Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores (2007)Service quality, satisfaction, and behavioural intentions (2009)An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Public Transport Accessibility: A Literature Review (2018)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Development of a Tool for Measuring and Analyzing Computer User Satisfaction (1983)Case Study Research: Design and Methods (1984)Interpretive case studies in IS research: nature and method (1995)Successfully completing case study research: combining rigour, relevance and pragmatism (1998)Technology Adaptation: The Case of a Computer-Supported Inter-Organizational Virtual Team1 (2000)Stated choice methods analysis and applications (2000)Transit Price Elasticities and Cross - Elasticities (2004)Quality attributes of public transport that attract car users: A research review (2012)Modal share changes due to COVID-19: The case of Budapest (2020)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Service quality to service loyalty: A relationship which goes beyond customer services (1998)A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study (2000)Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1994Integrating case study and survey research methods: an example in information systems899 cited
  • 2006The demand for public transport: The effects of fares, quality of service, income and car ownership722 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 1991Five imperatives for improving service quality521 cited
  • 2013Perceived service quality in bus transit service: A structural equation approach479 cited
  • 2004The effect of airline service quality on passengers’ behavioural intentions: a Korean case study423 cited
  • 2007User satisfaction with paratransit in competition with motorization in indonesia: anticipation of future implications208 cited
  • 2012A classification tree approach to identify key factors of transit service quality193 cited
  • 2008Effective ways to grow urban bus markets – a synthesis of evidence190 cited
  • 2011Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation144 cited
  • 2011Measuring the satisfaction of multimodal travelers for local transit services in different urban contexts117 cited
  • 1995Social support in the service sector

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96 cited
  • 2004A Cumulative Prospect Theory Approach to Passengers Behavior Modeling: Waiting Time Paradox Revisited95 cited
  • 2018Modeling Frequency of Using Informal Public Transport and Public Bus: A Case Study in Phnom Penh, Cambodia15 cited
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