Work1998

Organisational culture and employee turnover in the hotel industry: An investigation of the relationship

2 citations0/0 files storedCAUTHE 1998: Progress in tourism and hospitality research: Proceedings of the eighth Australian Tourism and Hospitality Research Conference, 11-14 February 1998, Gold Coast, Queensland, Australia

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Employee Performance and Management Job Satisfaction and Organizational Behavior Human Resource and Talent Management

Abstract

The incidence of high turnover rates in the hotel industry has been the subject of a substantial number of studies; much of the research has focussed on isolating the causes of employee turnover and devising strategies for employee retention. Little attention, however, has been given to the impact of high turnover rates on the culture of an organisation. This study attempts to address the deficiency of research in this area by exploring the existence of a turnover culture in the hotel industry. Data collected from non-supervisory staff at the four Melbourne based properties of a hotel chain were analysed using cluster analysis. The analysis yielded seven clusters, two of which were subsequently defined as a turnover culture and a work culture. The seven clusters are examined, with particular attention given to the culture groups. Finally, the implications for management are discussed.

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