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Robin N. Shaw · Study

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Robin N. Shaw

11 works· latest 2012· 2 institutionscluster: provisional

h-index9

i109

Citations725

Works here11

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Most cited in this library

Special Events: A Conceptual and Definitional Framework1998 · 260 citations
An Investigation of the Relationship between Employee Turnover and Organizational Culture1999 · 123 citations
An exploratory analysis of turnover culture in the hotel industry in Australia1997 · 93 citations
Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context2009 · 61 citations
Intra‐organisational marketing culture and market orientation: a case study of the implementation of the marketing concept in a public library2004 · 49 citations

Works

11 shown

Why being good enough isn't good enough

Wine & viticulture journal·2012·1 author

0citations

Brand salience for fast-moving consumer goods: An empirically based model

Journal of Marketing Management·2010·2 authors

47citations

Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context

Journal of Service Research·2009·2 authors

61citations

The Marketing Audit and Organizational Performance: An Empirical Profiling

The Journal of Marketing Theory and Practice·2008·2 authors

34citations

Season-ticket holder satisfaction and sponsor-related behaviour: evidence of a positive relationship

International Journal of Sports Marketing and Sponsorship·2006·2 authors·Open access

25citations

Satisfaction as a predictor of football club members' intentions

International Journal of Sports Marketing and Sponsorship·2005·2 authors

31citations

Intra‐organisational marketing culture and market orientation: a case study of the implementation of the marketing concept in a public library

Library Management·2004·2 authors

49citations

An Investigation of the Relationship between Employee Turnover and Organizational Culture

Journal of Hospitality & Tourism Research·1999·2 authors

123citations

Special Events: A Conceptual and Definitional Framework

Festival Management and Event Tourism·1998·2 authors

260citations

Organisational culture and employee turnover in the hotel industry: An investigation of the relationship

CAUTHE 1998: Progress in tourism and hospitality research: Proceedings of the eighth Australian Tourism and Hospitality Research Conference, 11-14 February 1998, Gold Coast, Queensland, Australia·1998·2 authors·other

2citations

An exploratory analysis of turnover culture in the hotel industry in Australia

International Journal of Hospitality Management·1997·2 authors

93citations