A Study on Performance Management, Managing People and Industrial Relations Influencing Job Satisfaction in BSNL, Thanjavur SSA

Abstract

The present study investigates that the Performance Management, Managing People and Industrial Relations and its impact towards Job Satisfaction with special reference to BSNL, Thanjavur Secondary Switching Area (SSA). Performance Management is the Continuous Process of Identifying, Measuring and Developing. The performance of individuals and teams are Aligning performance with Strategic Goals of the organization. Managing people working as individuals and in groups. To discuss key issues of team working including composition, cohesiveness and communications. Industrial relations refer to the relationship between employees and employers. Organization thus will be in a position to enjoy the talents of people as job satisfaction fosters a pervasive residue of public goodwill towards the organization. Job satisfaction is the favourableness or unfavourableness with which employees view their work. It expresses the extent of match between the employee's expectations of the job and the rewards that the job provides. To examine the level of Per- formance Management, Managing People and Industrial Relations associated with Job Satisfaction using by Job Descrip- tive Index (JDI) Scale among BSNL employees. The JDI scale included Work, Supervision, Pay, Promotions, and Co-worker. The current research study attempts to find the association among job related behavior of employees (i.e.) factors of job satisfaction and an effective attitude towards the overall job related dimensions. For conducting this research a sample of 100 employees in BSNL, Thanjavur SSA. Industrial Relation is the relationship which exists between employers and employees. It is most important that this re- lationship is good. The importance of Good IR reduces the industrial disputes, at a same time it's improve the morale of the employees. Employees work with the great zeal. The main object of Industrial Relation is a complete mental revo- lution of workers and employees. Everyone who derives an income through work or who becomes involved in the organi- sation and management of employees at work is immersed in the practice of industrial relations. The overall quality of the employment relationship and changes in industrial relations can have an important effect on the overall performance of an organisation. Job satisfaction spreads goodwill about the organizations from the point of view of an organization. People who feel positively about their work life are more apt to voice favora- ble sentiments about the organization to the community at large. When the goodwill of the organization goes up, new, qualified and dynamic entrants show their interest in joining organization. It results when there is congruence between job requirements and wants and expectations of employees. Job satisfaction may be defined as a pleasurable positive emotional state resulting from the appraisal of ones job or job experiences. It resulting from the perception that one's job fulfills or allows the fulfillment of one's important job val - ues providing and to the degree that these values are con- gruent with one's needs - observes Locke (1976).

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