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E-banking users’ behaviour: e-service quality, attitude, and customer satisfaction

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References

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2004E-S-QUAL3,962 cited
1999Information Technology Adoption Across Time: A Cross-Sectional Comparison of Pre-Adoption and Post-Adoption Beliefs13,697 cited
2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge

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2,727 cited

1993Customer satisfaction, customer retention, and market share2,151 cited

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