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THE EFFECTS OF LEADERSHIP STYLES ON KNOWLEDGE-BASED CUSTOMER RELATIONSHIP MANAGEMENT IMPLEMENTATION
16 references·2 citing·34 second hop
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1987Leadership and Performance beyond Expectations12,412 cited
  • 1998Working knowledge: how organizations manage what they know10,801 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 2002Principles and practice in reporting structural equation analyses.4,724 cited
  • 1998Structural equation modeling with LISREL, PRELIS, and SIMPLIS basic concepts, applications, and programming3,851 cited
  • 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited
  • 1993Improving Organizational Effectiveness through Transformational Leadership3,340 cited
  • 1997Does the transactional-transformational leadership paradigm transcend organizational and national boundaries?2,064 cited
  • 1998Transformational leadership: industrial, military, and educational impact1,860 cited
  • 1997The Social Scientific Study of Leadership: Quo Vadis?1,811 cited
  • 1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value1,171 cited
  • 1987Leading Workers to Lead Themselves: The External Leadership of Self- Managing Work Teams

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1,039 cited
  • 2000Charisma and Leadership in Organizations861 cited
  • 1995Relationship marketing: Bringing quality, customer service and marketing together827 cited
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    • 2011The mediating effects of first call resolution on call centers’ performance21 cited
    • 2013Does customer relationship management influence call centre quality performance? An empirical industry analysis19 cited