SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Exploring mobile application customer loyalty: The moderating effect of use contexts · Study

ArticleShelves

ArticleExploring mobile application customer loyalty: The moderating effect of use contexts

Chiao‐Chen Chang2015

Article2015

Exploring mobile application customer loyalty: The moderating effect of use contexts

Chiao‐Chen Chang

107 citations·0/0 files stored·Telecommunications Policy

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Technology Adoption and User Behaviour Customer churn and segmentation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 107 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 1988Structural equation modeling in practice: A review and recommended two-step approach.1992Alternative Ways of Assessing Model Fit 1988On the Evaluation of Structural Equation Models 1990Comparative fit indexes in structural models.1980Significance tests and goodness of fit in the analysis of covariance structures.1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

Cited by

2021Marketing research on Mobile apps: past, present and future 2018The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost 2023Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness 2020Loyalty of young female Arabic customers towards recommendation agents: A new model for B2C E-commerce

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2014The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurantsarticle · 11 shared references 2017Identifying the effects of perceived values of mobile banking applications on customersarticle · 11 shared references 2019Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chainarticle · 11 shared references 2015Switching behavior and customer satisfaction in mobile services: Analyzing virtual and traditional operatorsarticle · 11 shared references 2016Satisfaction and switching intention in mobile services: Comparing lock-in and free contracts in the Spanish marketarticle · 11 shared references 2008Understanding Channel Purchase Intentions: Measuring Online and Offline Shopping Value Perceptionsbook · 11 shared references

Details

Year2015

Typearticle

Published2015-08-21

VenueTelecommunications Policy

ISSN-L0308-5961

Languageen

Citations107

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.telpol.2015.07.008

openalex_workW2259609769

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2018

Service Quality, Customer Satisfaction and Loyalty in an Internet Service Providers

2016Trust and satisfaction: the keys to client loyalty in mobile commerce

2018Does product design matter? Exploring its influences in consumers’ psychological responses and brand loyalty

2016How Important Is Customer Satisfaction? Quantitative Evidence from Mobile Telecommunication Market