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Exploring mobile application customer loyalty: The moderating effect of use contexts
16 references·16 citing·28 second hopsampled
Exploring mobile application customer loyalty: The moderating effect of use contexts (2015)Exploring mobile application customer loy…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Why we buy what we buy: A theory of consumption values (1991)Why we buy what we buy: A the…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness (2023)Influencing factors of custom…How social CRM and customer satisfaction affect customer loyalty (2023)How social CRM and customer s…Marketing research on Mobile apps: past, present and future (2021)Marketing research on Mobile …Examining the antecedents and consequences of mobile travel app engagement (2021)Examining the antecedents and…Motivational factors, customer engagement and loyalty in the South African mobile instant messaging environment: moderating effect of application usage (2020)Motivational factors, custome…Loyalty of young female Arabic customers towards recommendation agents: A new model for B2C E-commerce (2020)Loyalty of young female Arabi…Identification of two decision‐making paths underpinning the continued use of branded apps (2020)Identification of two decisio…Customer-Based Brand Equity for Branded Apps: A Simple Research Framework (2020)Customer-Based Brand Equity f…Tourism value VS barriers to booking trips online (2019)Tourism value VS barriers to …The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost (2018)The effect of sustainable shi…Service Quality, Customer Satisfaction and Loyalty in an Internet Service Providers (2018)Service Quality, Customer Sat…Does product design matter? Exploring its influences in consumers’ psychological responses and brand loyalty (2018)Does product design matter? E…Determinants of subscriptions to communications service bundles and their effects on customer retention in Korea (2018)Determinants of subscriptions…Curbing electronic shopper perceived opportunism and encouraging trust (2017)Curbing electronic shopper pe…Trust and satisfaction: the keys to client loyalty in mobile commerce (2016)Trust and satisfaction: the k…How Important Is Customer Satisfaction? Quantitative Evidence from Mobile Telecommunication Market (2016)How Important Is Customer Sat…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)EQS : structural equations program manual (1989)The Commitment-Trust Theory of Relationship Marketing (1994)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1998The partial least squares approach for structural equation modeling.12,728 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 1991Why we buy what we buy: A theory of consumption values4,924 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB

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2,084 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • Cited by

    • 2021Marketing research on Mobile apps: past, present and future245 cited
    • 2018The effect of sustainable shipping practices on shippers’ loyalty: The mediating role of perceived value, trust and transaction cost117 cited
    • 2023Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness99 cited
    • 2018Service Quality, Customer Satisfaction and Loyalty in an Internet Service Providers78 cited
    • 2020Loyalty of young female Arabic customers towards recommendation agents: A new model for B2C E-commerce78 cited
    • 2016Trust and satisfaction: the keys to client loyalty in mobile commerce60 cited
    • 2018Does product design matter? Exploring its influences in consumers’ psychological responses and brand loyalty51 cited
    • 2016How Important Is Customer Satisfaction? Quantitative Evidence from Mobile Telecommunication Market41 cited
    • 2019Tourism value VS barriers to booking trips online35 cited
    • 2021Examining the antecedents and consequences of mobile travel app engagement29 cited
    • 2017Curbing electronic shopper perceived opportunism and encouraging trust29 cited
    • 2020Customer-Based Brand Equity for Branded Apps: A Simple Research Framework28 cited
    • 2023How social CRM and customer satisfaction affect customer loyalty28 cited
    • 2020Identification of two decision‐making paths underpinning the continued use of branded apps26 cited
    • 2020Motivational factors, customer engagement and loyalty in the South African mobile instant messaging environment: moderating effect of application usage23 cited
    • 2018Determinants of subscriptions to communications service bundles and their effects on customer retention in Korea22 cited