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A STUDY ON THE EVALUATION OF CUSTOMERS SATISFACTION-THE PERSPECTIVE OF QUALITY
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A STUDY ON THE EVALUATION OF CUSTOMERS SATISFACTION-THE PERSPECTIVE OF QUALITY (2010)A STUDY ON THE EVALUATION OF CUSTOMERS SA…Illuminating the Kano Model with a Case Study (2023)Illuminating the Kano Model w…The role of customer experience in the effect of online flow state on customer loyalty (2021)The role of customer experien…The Kano Model: How the Pandemic Influences Customer Satisfaction with Digital Wallet Services in Indonesia (2021)The Kano Model: How the Pande…A STUDY OF THE SATISFACTION OF THE POPULATION OF MAJOR LITHUANIAN CITIES WITH PUBLIC TRANSPORT SERVICES (2021)A STUDY OF THE SATISFACTION O…Product and Service Quality Analysis: An Empirical Study of Customer Satisfaction in a Bakery (2018)Product and Service Quality A…Integrating Kansei engineering and revised Kano model with a case study in the automobile industry (2014)Integrating Kansei engineerin…Kansei Engineering: A new ergonomic consumer-oriented technology for product development (1995)An analytical Kano model for customer need analysis (2008)Innovations of Kansei Engineering (2010)A Novel Approach of Integrating Natural Language Processing Techniques with Fuzzy TOPSIS for Product Evaluation (2022)Selecting new products by the revised ideal ratio: a Kano model approach (2022)Importance-Performance Analysis (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Partial least squares structural equation modeling (PLS-SEM) (2014)Examining reviews on hotels' measures about COVID-19 from a value cocreation and value codestruction perspective (2021)Business Research Methods (2022)Managing Consumers’ Adoption of Artificial Intelligence-Based Financial Robo-Advisory Services: A Moderated Mediation Model (2023)A hybrid multi-attribute decision-making model for the systematic evaluation of exoticism-themed retail spaces from the perspective of consumer experience (2024)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Developing and validating a multidisciplinary scale of E-retailing website elements (2022)Online Customer Experience Leads to Loyalty via Customer Engagement: Moderating Role of Value Co-creation (2022)From Asymmetry to Satisfaction: The Dynamic Role of Perceived Value and Trust to Boost Customer Satisfaction in the Tourism Industry (2025)The service concept: the missing link in service design research? (2002)The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Determinants of Public Service Quality: An Exploratory Factor Analysis (2025)KANO’S METHODS FOR UNDERSTANDING CUSTOMER-DEFINED QUALITY (1993)How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review (2008)
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Cited by

  • 2021The role of customer experience in the effect of online flow state on customer loyalty66 cited
  • 2021The Kano Model: How the Pandemic Influences Customer Satisfaction with Digital Wallet Services in Indonesia26 cited
  • 2018Product and Service Quality Analysis: An Empirical Study of Customer Satisfaction in a Bakery21 cited
  • 2014Integrating Kansei engineering and revised Kano model with a case study in the automobile industry10 cited
  • 2023Illuminating the Kano Model with a Case Study7 cited
  • 2021A STUDY OF THE SATISFACTION OF THE POPULATION OF MAJOR LITHUANIAN CITIES WITH PUBLIC TRANSPORT SERVICES6 cited

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