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Employee beliefs regarding the impact of unconventional appearance on customers in Mexico and Turkey
16 references·1 citing·48 second hop
Employee beliefs regarding the impact of unconventional appearance on customers in Mexico and Turkey (2016)Employee beliefs regarding the impact of …What Reviewers Should Expect from Authors Regarding Common Method Bias in Organizational Research (2010)What Reviewers Should Expect …“Looking Good and Sounding Right” (2010)“Looking Good and Sounding Ri…Employee experience of aesthetic labour in retail and hospitality (2007)Employee experience of aesthe…The importance of attitude and appearance in the service encounter in retail and hospitality (2005)The importance of attitude an…The World in Dress: Anthropological Perspectives on Clothing, Fashion, and Culture (2004)The World in Dress: Anthropol…Brand Culture and Branded Workers: Service Work and Aesthetic Labour in Fashion Retail (2004)Brand Culture and Branded Wor…The Labour of Aesthetics and the Aesthetics of Organization (2003)The Labour of Aesthetics and …The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…Cultural Influences on Service Quality Expectations (1998)Cultural Influences on Servic…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Impression management: A literature review and two-component model. (1990)Impression management: A lite…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Study of the Influence of Image Congruence on Consumer Choice (1968)A Study of the Influence of I…The Presentation of Self in Everyday Life. (1956)The Presentation of Self in E…Negotiable bodies: employer perceptions of visible body modifications (2020)Negotiable bodies: employer p…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. 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(2003)Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018)Common method bias in applied settings: The dilemma of researching in organizations (2019)Understanding and managing the threat of common method bias: Detection, prevention and control (2021)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Framing Processes and Social Movements: An Overview and Assessment (2000)Users of the world, unite! The challenges and opportunities of Social Media (2009)Being and Nothingness (2022)A circumplex model of affect. 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(2010)Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE (2011)Emotion Work, Feeling Rules, and Social Structure (1979)Distinction: A Social Critique of the Judgement of Taste. (1985)The Logic of Practice (1990)‘Who's Got the Look?’ Emotional, Aesthetic and Sexualized Labour in Interactive Services (2009)Are we all cultural intermediaries now? An introduction to cultural intermediaries in context (2012)The Handbook of Social Psychology (1969)Delivering quality service: balancing customer perceptions and expectations (1990)A cross-cultural study of switching barriers and propensity to stay with service providers (2003)Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice (2006)
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References

  • 1956The Presentation of Self in Everyday Life.25,991 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1990Impression management: A literature review and two-component model.3,330 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 2010What Reviewers Should Expect from Authors Regarding Common Method Bias in Organizational Research2,401 cited
  • 2000The Relationships between Culture and Service Quality Perceptions798 cited
  • 1998Cultural Influences on Service Quality Expectations772 cited
  • 2003The Labour of Aesthetics and the Aesthetics of Organization571 cited
  • 2007Employee experience of aesthetic labour in retail and hospitality376 cited
  • 2004The World in Dress: Anthropological Perspectives on Clothing, Fashion, and Culture351 cited
  • 2010“Looking Good and Sounding Right”345 cited
  • 2005The importance of attitude and appearance in the service encounter in retail and hospitality311 cited
  • 1968

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A Study of the Influence of Image Congruence on Consumer Choice
302 cited
  • 2004Brand Culture and Branded Workers: Service Work and Aesthetic Labour in Fashion Retail288 cited
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    • 2020Negotiable bodies: employer perceptions of visible body modifications5 cited