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The Customers’ Determinant Factors of the Bank Selection
12 references·3 citing·52 second hop
The Customers’ Determinant Factors of the Bank Selection (2011)The Customers’ Determinant Factors of the…Customer perceptions of service dimensions: cross‐cultural analysis and perspective (2006)Customer perceptions of servi…Beyond satisfaction: customer attachment to retail banks (2005)Beyond satisfaction: customer…Modeling consumers' choice behavior: an application in banking (2004)Modeling consumers' choice be…Domestic Country Bias, Country-of-Origin Effects, and Consumer Ethnocentrism: A Multidimensional Unfolding Approach (2004)Domestic Country Bias, Countr…Adoption of Internet banking among sophisticated consumer segments in an advanced developing country (2004)Adoption of Internet banking …Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…A study of bank selection decisions in Singapore using the Analytical Hierarchy Process (2000)A study of bank selection dec…Patronage behaviour of Ghanaian bank customers (1999)Patronage behaviour of Ghanai…Emerging Marketing Strategies in a Changing Macroeconomic Environment: A Commentary (1992)Emerging Marketing Strategies…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Bank Selection Decisions and Market Segmentation (1976)Bank Selection Decisions and …Factors Affecting Savings Deposit Decision of Individual Customers: Empirical Evidence from Vietnamese Commercial Banks (2020)Factors Affecting Savings Dep…Demographic influences on consumer decisions in the banking sector: evidence from India (2019)Demographic influences on con…Seleção de um banco principal por prefeitos municipais : a influência de valores individuais e benefícios esperados (2016)Seleção de um banco principal…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Marketing Research: An Applied Orientation (1994)Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Determinants of user acceptance of Internet banking: an empirical study (2003)Factors for Successful e‑Government Adoption: a Conceptual Framework (2007)Consumer acceptance of internet banking: the influence of internet trust (2008)A systematic review of Internet banking adoption (2013)Optimization by the Analytic Hierarchy Process (1979)Decision making for leaders (1985)The Analytic Hierarchy Process (1985)Evaluation of alternative fuels for residential heating in Turkey using analytic network process (ANP) with group decision-making (2004)An AHP approach in benchmarking logistics performance of the postal industry (2006)A decision support system for supplier selection in the airline industry (2007)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. 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(2005)Convenience samples of college students and research reproducibility (2013)Consumer Ethnocentrism, National Identity, and Consumer Cosmopolitanism as Drivers of Consumer Behavior: A Social Identity Theory Perspective (2015)Relationship approach to marketing in service contexts: The marketing and organizational behavior interface (1990)The Nature and Determinants of Customer Expectations of Service (1993)Key motivations for bank patronage in Ghana (2009)Retail bank selection in developed and developing countries: A cross‐national study of students' bank‐selection criteria (2009)An analysis of students' knowledge and choice criteria in retail bank selection in sub‐Saharan Africa (2011)Information and Consumer Behavior (1970)Free Competition and the Optimal Amount of Fraud (1973)Structural equation modeling in practice: A review and recommended two-step approach. (1988)How similar are frontline bank employees' perceptions of service quality to their customers? 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 2004Domestic Country Bias, Country-of-Origin Effects, and Consumer Ethnocentrism: A Multidimensional Unfolding Approach801 cited
  • 2004Adoption of Internet banking among sophisticated consumer segments in an advanced developing country348 cited
  • 1976Bank Selection Decisions and Market Segmentation244 cited
  • 2000A study of bank selection decisions in Singapore using the Analytical Hierarchy Process173 cited
  • 2005Beyond satisfaction: customer attachment to retail banks103 cited
  • 1999Patronage behaviour of Ghanaian bank customers75 cited
  • 2004Modeling consumers' choice behavior: an application in banking39 cited
  • 2006Customer perceptions of service dimensions: cross‐cultural analysis and perspective37 cited
  • 1992Emerging Marketing Strategies in a Changing Macroeconomic Environment: A Commentary34 cited

Cited by

  • 2019Demographic influences on consumer decisions in the banking sector: evidence from India17 cited
  • 2020Factors Affecting Savings Deposit Decision of Individual Customers: Empirical Evidence from Vietnamese Commercial Banks

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11 cited
  • 2016Seleção de um banco principal por prefeitos municipais : a influência de valores individuais e benefícios esperados0 cited