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Customer Satisfaction of ATM Service: A Case Study of HSBC ATM
4 references·1 citing·20 second hop
Customer Satisfaction of ATM Service: A Case Study of HSBC ATM (2007)Customer Satisfaction of ATM Service: A C…Automated Teller Machine Network Pricing - A Review of the Literature (2003)Automated Teller Machine Netw…QFD not just a tool but a way of quality management (2001)QFD not just a tool but a way…Electronic Payments in the U.S. Economy: An Overview (1999)Electronic Payments in the U.…Business Research Methods (1984)Business Research MethodsStudent evaluation of e‐service quality criteria in Uganda: the case of automatic teller machines (2011)Student evaluation of e‐servi…Technological Innovation in Banking and Payments: Industry Trends and Implications for Banks (1998)American Bankers Association (2000)Understanding Attitudes and Predicting Social Behavior (1980)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Alternative Ways of Assessing Model Fit (1992)Competition and Integration Among Complements, and Network Market Structure (1992)Adoption of Technologies with Network Effects: An Empirical Examination of the Adoption of Automated Teller Machines (1995)Network Competition: I. Overview and Nondiscriminatory Pricing (1998)ATM networks and cash usage (2009)Interchange Fees and Payment Card Networks: Economics, Industry Developments, and Policy Issues (2009)Independent Service Operators in ATM Markets (2013)The House of Quality (1988)Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Fuzzy group decision-making to multiple preference formats in quality function deployment (2006)Profile and enablers of agile companies: An empirical investigation (2010)Supplier selection paradigm: An integrated hierarchical QFD methodology under multiple-criteria environment (2010)Quality function deployment (2012)Theory Building through Conceptual Methods (1993)Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2008)Research Methods in Business Studies (2020)
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References

  • 1984Business Research Methods1,800 cited
  • 2001QFD not just a tool but a way of quality management150 cited
  • 2003Automated Teller Machine Network Pricing - A Review of the Literature81 cited
  • 1999Electronic Payments in the U.S. Economy: An Overview18 cited

Cited by

  • 2011Student evaluation of e‐service quality criteria in Uganda: the case of automatic teller machines26 cited

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