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The multimodal negotiation of service encounters · Study

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ChapterThe multimodal negotiation of service encounters

Laurent Filliettaz2004

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The multimodal negotiation of service encounters

Laurent Filliettaz

35 citations·0/0 files stored·Archive ouverte UNIGE (University of Geneva)

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Language, Discourse, Communication Strategies Customer Service Quality and Loyalty Emotional Labor in Professions

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2004Le virage actionnel des modèles du discours à l'épreuve des interactions de service 2016Chapter 4. Visual manifestations of institutional multilingualism

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Year2004

Typechapter

Published2004-01-01

VenueArchive ouverte UNIGE (University of Geneva)

Languageen

Citations35

Files0 public / 0

ShelfLanguage, Discourse, Communication Strategies

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