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The multimodal negotiation of service encounters
0 references·2 citing·6 second hop
The multimodal negotiation of service encounters (2004)The multimodal negotiation of service enc…Chapter 4. Visual manifestations of institutional multilingualism (2016)Chapter 4. Visual manifestati…Le virage actionnel des modèles du discours à l'épreuve des interactions de service (2004)Le virage actionnel des modèl…Speech Acts (1969)Du discours à l'action (1997)Talk, Work and Institutional Order (1999)Power/Knowledge: Selected Interviews and Other Writings 1972-1977 (1980)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Situated Learning (1991)
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  • 2004Le virage actionnel des modèles du discours à l'épreuve des interactions de service24 cited
  • 2016Chapter 4. Visual manifestations of institutional multilingualism3 cited

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