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Determining quality parameters as a foundation for effective ranking of undergraduate hospitality management programs
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Determining quality parameters as a foundation for effective ranking of undergraduate hospitality management programs (2005)Determining quality parameters as a found…Towards customer‐driven management in hospitality education: a case study of the Higher Hotel Institute, Cyprus (2002)Towards customer‐driven manag…Ranking of U.S. Hospitality Undergraduate Programs: 2000–2001 (2002)Ranking of U.S. Hospitality U…Guaranteeing Student Satisfaction: An Exercise in Treating Students as Customers (1999)Guaranteeing Student Satisfac…The Focus Group Guidebook (1998)The Focus Group GuidebookFocus Groups as Qualitative Research (1997)Focus Groups as Qualitative R…Developing future hotel managers in Taiwan: from an industry viewpoint (1995)Developing future hotel manag…Faculty Internships: Bridging the Gap between Education and Industry (1994)Faculty Internships: Bridging…Corporate Recruiters and Alumni: Perceptions of Professional Courses (1993)Corporate Recruiters and Alum…What Industry Needs from Academe (1989)What Industry Needs from Acad…Assessment of the Educational Skills and Competencies Needed By Beginning Hospitality Managers (1983)Assessment of the Educational…What the Restaurant Manager Needs to Know (1980)What the Restaurant Manager N…Customer-Driven Management System as a tool for Total Quality Management Application in Hotel Higher Education Institutions in Egypt (2020)Customer-Driven Management Sy…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Applying QFD to develop a training course for clothing merchandisers (2009)The Management of Integrated Educational Environment Resources: the factors to be considered (2010)Quality function deployment application for improving quality of education in business schools (2017)Case Research in Marketing: Opportunities, Problems, and a Process (1985)Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods (1986)Focus Groups: A Practical Guide for Applied Research (1989)The methodology of Focus Groups: the importance of interaction between research participants (1994)Focus Groups in Social Research (2001)The qualitative research interview (2006)A current look at hospitality and tourism education in China's colleges and universities (1991)A stochastic DEA study of hotel efficiency (2009)Management Trainee Core Competencies in the Hospitality Industry: Differences Between Managers and Scholars (2010)Competencies of hotel general managers: a conceptual framework (2017)Colleges' Hospitality Programs (1993)Colleges' hospitality programs: Perceived quality (1993)A comparison of graduating seniors who receive job offers and those who do not according to hospitality recruiters’ selection criteria (2011)An analysis of entry level management requirements: Are there differences in perceptions of hospitality recruiters versus hospitality students? (2016)Sexual Harassment of Hospitality Interns (2020)The hotel and restaurant business (1971)Exploring the Relationships Between Hotel Management Courses and Industry Required Competencies (2002)Factors Affecting Women's Career Advancement in the Hospitality Industry: Perceptions of Students, Educators and Industry Recruiters (2011)The Informational Role of Warranties and Private Disclosure about Product Quality (1981)The Practice of Social Research (1989)Marketing Services: Competing Through Quality (1992)Consumer Cheating on Service Guarantees (2004)Student satisfaction and the customer focus in higher education (2013)Relationship quality in higher education marketing: the role of social media engagement (2016)Personality type and retention within the hospitality industry (1996)Essential Competencies for Entry-Level Management Positions in the Food and Beverage Industry in Taiwan and Mainland China (2019)Property-Management Competencies for Management Trainees (1996)A Taxonomy of Academic Quality Indicators for U.S.-Based 4-Year Undergraduate Hospitality Management Programs (2009)Perspectives on Club Management: A Faculty Internship (1996)Serving the President: An Educational Experience for Everyone (1998)Perceptions of the Faculty Internship in Contract Services Management (2000)Using and analysing focus groups: Limitations and possibilities (2000)Snowball sampling: using social networks to research non‐heterosexual women (2005)A Qualitative Framework for Collecting and Analyzing Data in Focus Group Research (2009)
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References

  • 1997Focus Groups as Qualitative Research8,856 cited
  • 1998The Focus Group Guidebook1,809 cited
  • 1999Guaranteeing Student Satisfaction: An Exercise in Treating Students as Customers110 cited
  • 1983Assessment of the Educational Skills and Competencies Needed By Beginning Hospitality Managers60 cited
  • 1995Developing future hotel managers in Taiwan: from an industry viewpoint48 cited
  • 1980What the Restaurant Manager Needs to Know48 cited
  • 2002Ranking of U.S. Hospitality Undergraduate Programs: 2000–200125 cited
  • 2002Towards customer‐driven management in hospitality education: a case study of the Higher Hotel Institute, Cyprus13 cited
  • 1994Faculty Internships: Bridging the Gap between Education and Industry12 cited
  • 1989What Industry Needs from Academe8 cited
  • 1993Corporate Recruiters and Alumni: Perceptions of Professional Courses8 cited

Cited by

  • 2020Customer-Driven Management System as a tool for Total Quality Management Application in Hotel Higher Education Institutions in Egypt3 cited

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