SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
THE RELATIONSHIP BETWEEN BRAND TRUST, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY (EVIDENCE FROM AUTOMOBILE SECTOR OF PAKISTAN)
16 references·2 citing·47 second hop
THE RELATIONSHIP BETWEEN BRAND TRUST, CUSTOMER SATISFACTION AND CUSTOMER LOYALTY (EVIDENCE FROM AUTOMOBILE SECTOR OF PAKISTAN) (2012)THE RELATIONSHIP BETWEEN BRAND TRUST, CUS…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Does brand trust matter to brand equity? (2005)Does brand trust matter to br…The importance of brand equity to customer loyalty (2004)The importance of brand equit…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Antecedents of Commitment and Trust in Customer–Supplier Relationships in High Technology Markets (2001)Antecedents of Commitment and…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Why do customers switch? The dynamics of satisfaction versus loyalty (1998)Why do customers switch? The …Customer value change in industrial marketing relationships: A call for new strategies and research (1997)Customer value change in indu…Brand Loyalty: The Link between Attitude and Behavior (1996)Brand Loyalty: The Link betwe…Measuring customer‐based brand equity (1995)Measuring customer‐based bran…AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)AFFECT- AND COGNITION-BASED T…Customer Value Assessment in Business Markets: (1992)Customer Value Assessment in …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Empirical validation of affect, behavior, and cognition as distinct components of attitude. (1984)Empirical validation of affec…The mediating effect of brand image on the relationships between social media advertising content, sales promotion content and behaviuoral intention (2019)The mediating effect of brand…How Brand Trust is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction (2016)How Brand Trust is Influenced…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Marketing Research (1970)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Measuring Brand Equity Across Products and Markets (1996)Brand trust in the context of consumer loyalty (2001)Developing and validating measures of facets of customer-based brand equity (2003)Social media marketing efforts of luxury brands: Influence on brand equity and consumer behavior (2016)Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)The contribution of emotional satisfaction to consumer loyalty (2001)Why People Continue to Play Online Games: In Search of Critical Design Factors to Increase Customer Loyalty to Online Contents (2004)A closer look at destination: Image, personality, relationship and loyalty (2013)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)E‐satisfaction and e‐loyalty: A contingency framework (2003)Information and Consumer Behavior (1970)The nature of human values (1973)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Does image of country‐of‐origin matter to brand equity? (2007)Co-creation: A Key Link Between Corporate Social Responsibility, Customer Trust, and Customer Loyalty (2018)The Role of Trust in Understanding the Impact of Social Media Marketing on Brand Equity and Brand Loyalty (2019)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Economic Action and Social Structure: The Problem of Embeddedness (1985)An Integrative Model Of Organizational Trust (1995)Not So Different After All: A Cross-Discipline View Of Trust (1998)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)
this work references cited by second hop

References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1995AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.7,320 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 1995Measuring customer‐based brand equity1,388 cited
  • 2005Does brand trust matter to brand equity?892 cited
  • 1998Why do customers switch? The dynamics of satisfaction versus loyalty660 cited
  • 1996Brand Loyalty: The Link between Attitude and Behavior581 cited
  • 1984Empirical validation of affect, behavior, and cognition as distinct components of attitude.552 cited
  • 2001Antecedents of Commitment and Trust in Customer–Supplier Relationships in High Technology Markets537 cited
  • 1992Customer Value Assessment in Business Markets:441 cited
  • 1997

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Customer value change in industrial marketing relationships: A call for new strategies and research
414 cited
  • 2004The importance of brand equity to customer loyalty411 cited
  • Cited by

    • 2019The mediating effect of brand image on the relationships between social media advertising content, sales promotion content and behaviuoral intention134 cited
    • 2016How Brand Trust is Influenced by Perceived Value and Service Quality: Mediated by Hotel Customer Satisfaction27 cited