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Assessing facilities management service in postgraduate hostel using Servqual technique
16 references·0 citing·38 second hop
Assessing facilities management service in postgraduate hostel using Servqual technique (2012)Assessing facilities management service i…Measuring Service Quality For Strategic Planning And Analysis In Service Firms (2011)Measuring Service Quality For…Does restaurant performance meet customers' expectations? 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
  • 1995A Measure of Service Quality for Retail Stores: Scale Development and Validation2,021 cited
  • 2000Service quality and satisfaction – the moderating role of value639 cited
  • 2000Service intangibility and its impact on consumer expectations of service quality358 cited
  • 2004Service quality in Higher Education using an enhanced SERVQUAL approach329 cited
  • 1992The Facility Management Handbook268 cited
  • 2010Does restaurant performance meet customers' expectations? An assessment of restaurant service quality using a modified DINESERV approach158 cited
  • 2011Measuring Service Quality For Strategic Planning And Analysis In Service Firms142 cited
  • 2006Key Performance Indicators for Strategic Healthcare Facilities Maintenance95 cited
  • 2008FM‐SERVQUAL: a new approach of service quality measurement framework in local authorities77 cited
  • 2008Enterprise Risk Management ( ERM )37 cited

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1990
Conception of School Effectiveness and Models of School Evaluation: A Dynamic Perspective.
35 cited
  • 2010Application of Servqual Model on Measuring Service Quality: A Bayesian Approach29 cited
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