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Personal values as determinants of intentions to use self-service technology in retailing · Study

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ArticlePersonal values as determinants of intentions to use self-service technology in retailing

Hyun‐Joo Lee2016

Article2016

Personal values as determinants of intentions to use self-service technology in retailing

Hyun‐Joo Lee · Jewon Lyu

95 citations·0/0 files stored·Computers in Human Behavior

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Technology Adoption and User Behaviour Consumer Retail Behavior Studies AI in Service Interactions

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Self-Efficacy: The Exercise of Control 1997Self-efficacy: the exercise of control 1992Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries 1973The nature of human values 1993Perceived Self-Efficacy in Cognitive Development and Functioning 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Cited by

2019Factors Affecting the Use of Facial-Recognition Payment: An Example of Chinese Consumers 2021Contactless service encounters among Millennials and Generation Z: the effects of Millennials and Gen Z characteristics on technology self-efficacy and preference for contactless service 2020Analysis of the adoption of customer facing InStore technologies in retail SMEs 2017A perceived reliability-based customer satisfaction model in self-service technology 2017Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions

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2017Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentionsarticle · 11 shared references 2016The effect of self-checkout quality on customer satisfaction and repatronage in a retail contextarticle · 10 shared references 2022Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluationarticle · 10 shared references 2018How food retailing changed in Turkey: spread of self-service technologiesarticle · 10 shared references 2011Tourists' adoption of self-service technologies at resort hotelsarticle · 9 shared references 2016An integrated model of self-service technology (SST) usage in a retail contextarticle · 9 shared references

Details

Year2016

Typearticle

Published2016-03-01

VenueComputers in Human Behavior

ISSN-L0747-5632

Languageen

Citations95

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1016/j.chb.2016.02.051

openalex_workW2288415441

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2019Online public services usage and the elderly: Assessing determinants of technology readiness in Japan and the UK

2019Assessing differences in customers’ personal disposition to e-commerce

2022Understanding the implementation of retail self-service check-out technologies using necessary condition analysis