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Personal values as determinants of intentions to use self-service technology in retailing

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References

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2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies

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1,740 cited

1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited

2002The Big Five Personality Factors and Personal Values1,425 cited

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