A paired-test method to verify service speed improvement in the Six Sigma approach: a restaurant's case study

Hsi-Tien Chen · Kuen‐Suan Chen

14 citations0/0 files storedTotal Quality Management & Business Excellence

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Quality and Supply Management Management Systems and Quality Improvement Advanced Statistical Process Monitoring

Abstract

The current study aims to propose a paired-test method of order statistics which is a non-parametric statistics approach to compensate for the academic gap in the measure step of Six Sigma projects. Another aim of this paper is to present a case study regarding a campus restaurant to demonstrate the application of the proposed method and Six Sigma processes. The theoretical basis of the proposed method was presented and new Six Sigma define-measure-analyse-improve-measure-control processes were conducted. The proposed method can effectively identify the improvement effectiveness of service speeds before and after Six Sigma project execution. The Six Sigma processes can be applied by other industries for problem-solving.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 14 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1991Structural Equations with Latent Variables.1996The Behavioral Consequences of Service Quality 1996Structural Equation Modeling: Concepts, Issues, and Applications.2005Authentic leadership development: Getting to the root of positive forms of leadership 2010Organizational Behavior 2000The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance 1994Waiting for Service: The Relationship between Delays and Evaluations of Service

Cited by

2018Developing a performance index with a Poisson process and an exponential distribution for operations management and continuous improvement 2024Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.