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A paired-test method to verify service speed improvement in the Six Sigma approach: a restaurant's case study
16 references·2 citing·41 second hop
A paired-test method to verify service speed improvement in the Six Sigma approach: a restaurant's case study (2015)A paired-test method to verify service sp…Organizational Behavior (2010)Organizational BehaviorApplying Lean Six Sigma and TRIZ methodology in banking services (2010)Applying Lean Six Sigma and T…Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth (2008)Influence of institutional DI…Exploring the six sigma phenomenon using multiple case study evidence (2008)Exploring the six sigma pheno…A multi-objective model for project portfolio selection to implement lean and Six Sigma concepts (2008)A multi-objective model for p…The Six Sigma Way (2007)The Six Sigma WayAuthentic leadership development: Getting to the root of positive forms of leadership (2005)Authentic leadership developm…Six Sigma: a goal‐theoretic perspective (2002)Six Sigma: a goal‐theoretic p…The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (2000)The Six Sigma Way: How GE, Mo…What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation (1996)What to Tell Consumers in Wai…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Structural Equation Modeling:…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…Use of the Service Attribute Matrix To Measure Consumer Satisfaction (1994)Use of the Service Attribute …Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis (2024)Total Quality Management & Bu…Developing a performance index with a Poisson process and an exponential distribution for operations management and continuous improvement (2018)Developing a performance inde…Firm Resources and Sustained Competitive Advantage (1991)Self-Efficacy: The Exercise of Control (1999)Firm resources and sustained competitive advantage (2004)Ethical leadership: A review and future directions (2006)Leadership: Current Theories, Research, and Future Directions (2008)Servant Leadership: A Review and Synthesis (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Self-efficacy mechanism in human agency. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1996Structural Equation Modeling: Concepts, Issues, and Applications.6,812 cited
  • 2005Authentic leadership development: Getting to the root of positive forms of leadership5,469 cited
  • 2010Organizational Behavior1,484 cited
  • 2000The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance994 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 2002Six Sigma: a goal‐theoretic perspective881 cited
  • 2008Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth492 cited
  • 1996What to Tell Consumers in Waits of Different Lengths: An Integrative Model of Service Evaluation470 cited
  • 2007The Six Sigma Way306 cited
  • 2008Exploring the six sigma phenomenon using multiple case study evidence217 cited
  • 1994Use of the Service Attribute Matrix To Measure Consumer Satisfaction149 cited
  • 2008A multi-objective model for project portfolio selection to implement lean and Six Sigma concepts

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145 cited
  • 2010Applying Lean Six Sigma and TRIZ methodology in banking services143 cited
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    • 2018Developing a performance index with a Poisson process and an exponential distribution for operations management and continuous improvement30 cited
    • 2024Total Quality Management & Business Excellence: a 33-year overview using bibliometric and content analysis8 cited