SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
An empirical analysis of the service quality gap in business education: Evidence from higher education in Pakistan
16 references·0 citing·34 second hop
An empirical analysis of the service quality gap in business education: Evidence from higher education in Pakistan (2016)An empirical analysis of the service qual…US-China Education Review A (2025)US-China Education Review AThe Internationalization of Higher Education: Motivations and Realities (2007)The Internationalization of H…The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)The development of HEdPERF: a…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)DEFINING QUALITY: ALTERNATIVE…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…More on improving service quality measurement (1993)More on improving service qua…Defining Quality (1993)Defining QualityMeasuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Customer participation in service production and delivery. (1990)Customer participation in ser…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation (1986)Clients as "Partial" Employee…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)The World Is Flat: A Brief History of the Twenty-First Century (2005)The world is flat: a brief history of the twenty-first century (2006)Trends in Global Higher Education: Tracking an Academic Revolution (2010)Student Mobilities, Migration and the Internationalization of Higher Education (2011)International Student’s Challenge and Adjustment to College (2015)Little Science, Big Science (1963)The Structure of Scientific Revolutions (1963)Systems thinking, systems practice (1982)The reflective institution: Assuring and enhancing the quality of teaching and learning (2001)Evaluation of the factors that determine quality in higher education: an empirical study (2010)Examining student satisfaction with higher education services (2010)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2007The Internationalization of Higher Education: Motivations and Realities3,505 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1993Defining Quality1,496 cited
  • 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
  • 1993More on improving service quality measurement878 cited
  • 1990Customer participation in service production and delivery.759 cited
  • 1986Clients as "Partial" Employees of Service Organizations: Role Development in Client Participation705 cited
  • 2025US-China Education Review A

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

655 cited
  • 2005The development of HEdPERF: a new measuring instrument of service quality for the higher education sector605 cited
  • Cited by

    No citing works inside the corpus for this window.