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Evaluating Citizen e-Satisfaction from e-Government Services: A Case of Pakistan
16 references·2 citing·49 second hopsampled
Evaluating Citizen e-Satisfaction from e-Government Services: A Case of Pakistan (2016)Evaluating Citizen e-Satisfaction from e-…Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Trust and Satisfaction, Two S…Trust and risk in e-government adoption (2008)Trust and risk in e-governmen…The utilization of e‐government services: citizen trust, innovation and acceptance factors* (2005)The utilization of e‐governme…Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…Linking Citizen Satisfaction with E-Government and Trust in Government (2004)Linking Citizen Satisfaction …Consumer acceptance of online banking: an extension of the technology acceptance model (2004)Consumer acceptance of online…Identifying key factors affecting consumer purchase behavior in an online shopping context (2003)Identifying key factors affec…The Evolution of E‐Government among Municipalities: Rhetoric or Reality? (2002)The Evolution of E‐Government…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis (2002)Assessing the Validity of IS …Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Systems success measurement: instrument & framework a new perspective (2019)Systems success measurement: …Nias-mukalla web based systems success measurement and students satisfaction evaluation based on security factor of systems quality engineering theory (ISO 25010) and other factors (2019)Nias-mukalla web based system…Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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(1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)User Acceptance of Information Technology: Toward A Unified View1 (2003)Trust and Electronic Government Success: An Empirical Study (2008)INNOVATION IN THE PUBLIC SECTOR: A SYSTEMATIC REVIEW AND FUTURE RESEARCH AGENDA (2015)Diffusion of Innovations 1 (2019)The critical incident technique. (1954)Zero defections: quality comes to services. (1990)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Satisfaction: a behavioral perspective on the consumer (2010)Understanding Customer Experience Throughout the Customer Journey (2016)Artificial Intelligence in Service (2018)Organizational Life Cycles and Shifting Criteria of Effectiveness: Some Preliminary Evidence (1983)Developing fully functional E-government: A four stage model (2001)The Effects of E‐Government on Trust and Confidence in Government (2006)The Mechanisms of Policy Diffusion (2008)Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies (2010)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Validation Guidelines for IS Positivist Research (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1999Whence Consumer Loyalty?10,801 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,687 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,929 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,379 cited
  • 2005The utilization of e‐government services: citizen trust, innovation and acceptance factors*2,372 cited
  • 2002The Evolution of E‐Government among Municipalities: Rhetoric or Reality?2,051 cited
  • 2004Consumer acceptance of online banking: an extension of the technology acceptance model1,828 cited
  • 2002Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis1,626 cited
  • 2008Trust and risk in e-government adoption1,356 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,355 cited
  • 2004Linking Citizen Satisfaction with E-Government and Trust in Government1,290 cited

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2008
Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration
1,031 cited
  • 2003Identifying key factors affecting consumer purchase behavior in an online shopping context935 cited
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    • 2019Systems success measurement: instrument & framework a new perspective5 cited
    • 2019Nias-mukalla web based systems success measurement and students satisfaction evaluation based on security factor of systems quality engineering theory (ISO 25010) and other factors5 cited