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Reputation and intentions: The role of satisfaction, identification, and commitment · Study

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Reputation and intentions: The role of satisfaction, identification, and commitment

Lujun Su, Scott R. Swanson, Sydney Chinchanachokchai, Maxwell K. Hsu

2016-03-03articleJournal of Business Research190 citationsclosed

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Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification Corporate Identity and Reputation

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives

1988Structural equation modeling in practice: A review and recommended two-step approach.

1994The Commitment-Trust Theory of Relationship Marketing

2004The Social Identity Theory of Intergroup Behavior

1998The partial least squares approach for structural equation modeling.

1996The Behavioral Consequences of Service Quality

1990The measurement and antecedents of affective, continuance and normative commitment to the organization

Cited by

2021Social commerce: Factors affecting customer repurchase and word-of-mouth intentions

2019Hotels’ corporate social responsibility practices, organizational culture, firm reputation, and performance

2019Service innovation, corporate reputation and word-of-mouth in the banking sector

2018Consequences of Consumer Engagement in Service Marketing: An Empirical Exploration

2019Hotel image and reputation on building customer loyalty: An empirical study in Macau

2019Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector

2019Impact of corporate social responsibility on reputation—Insights from tweets on sustainable development goals by CEOs

2018Does customer engagement in corporate social responsibility initiatives lead to customer citizenship behaviour? The mediating roles of customer‐company identification and affective commitment

Details

Year2016

Typearticle

VenueJournal of Business Research

Languageen

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Identifiers

doi10.1016/j.jbusres.2016.02.023

openalex_workW2292373555

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