this work references cited by second hopReferences
- 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
- 1979Review of Psychometric theory (2nd ed.).11,425 cited
- 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
- 2004E-S-QUAL3,962 cited
- 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
- 2000E-satisfaction: an initial examination2,007 cited
- 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
- 2005An examination of the determinants of customer loyalty in mobile commerce contexts1,043 cited
- 2008Re-conceptualizing Information System Success: The IS-Impact Measurement Model739 cited
- 2002Manufacturing flexibility: defining and analyzing relationships among competence, capability, and customer satisfaction603 cited
- 2005Modeling consumer satisfaction and word‐of‐mouth: restaurant patronage in Korea561 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work