Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Frontline employees' participation in service innovation implementation: The role of perceived external reputation

16 references·16 citing·49 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
1964Work and motivation10,436 cited
2005Social Exchange Theory: An Interdisciplinary Review10,051 cited
2001Accounting for common method variance in cross-sectional research designs.8,464 cited
2000Expectancy–Value Theory of Achievement Motivation7,373 cited
1994Organizational Images and Member Identification4,912 cited
1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
1986Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior.4,076 cited
1990Impression management: A literature review and two-component model.3,330 cited
2009Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis.2,355 cited
1991Managerial Fads and Fashions: The Diffusion and Rejection of Innovations2,286 cited
2004Services Marketing: Integrating Customer Focus Across the Firm1,781 cited
2004TALKING TRASH: LEGITIMACY, IMPRESSION MANAGEMENT, AND UNSYSTEMATIC RISK IN THE CONTEXT OF THE NATURAL ENVIRONMENT.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,715 cited

2005Being Good or Being Known: An Empirical Examination of the Dimensions, Antecedents, and Consequences of Organizational Reputation1,595 cited

2010Innovative Behavior in the Workplace: The Role of Performance and Image Outcome Expectations1,556 cited

Cited by

2020From Intended to Actual and Beyond: A Cross‐Disciplinary View of (Human Resource Management) Implementation98 cited
2019When reputation management is people management: Implications for employee voice84 cited
2018Social media-driven antecedents and consequences of employees' awareness of their impact on corporate reputation71 cited
2019Dynamic capabilities and employee participation: The role of trust and informal control67 cited
2019Determinants of frontline employee service innovative behavior62 cited
2021Innovation implementation in Asia-Pacific countries: a review and research agenda57 cited
2021Exploring the links among corporate social responsibility, reputation, and performance from a multi-dimensional perspective52 cited
2021Modified total interpretive structural modelling of innovation implementation antecedents44 cited
2018Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator43 cited
2019Internal idea contests: Work environment perceptions and the moderating role of power distance42 cited
2021Understanding the drivers of innovation in an organization: a literature review39 cited
2020Guanxi HRM practices and employee creative performance37 cited
2023A Brief History of Service Innovation: The evolution of past, present, and future of service innovation36 cited
2021Conceptualising employee involvement in service innovation: an integrative review34 cited
2021Customer Cooperation and Employee Innovation Behavior: The Roles of Creative Role Identity and Innovation Climates30 cited
2018Assessing the effects of multichannel service provider corporate reputation on customer new product adoption and RFM value23 cited