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Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment
16 references·2 citing·42 second hop
Sexual harassment and proactive customer service performance: The roles of job engagement and sensitivity to interpersonal mistreatment (2016)Sexual harassment and proactive customer …Getting to the “COR” (2014)Getting to the “COR”WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE (2011)WORK ENGAGEMENT: A QUANTITATI…Job Engagement: Antecedents and Effects on Job Performance (2010)Job Engagement: Antecedents a…A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts (2007)A New Model of Work Role Perf…The Measurement of Work Engagement With a Short Questionnaire (2006)The Measurement of Work Engag…Using the job demands‐resources model to predict burnout and performance (2004)Using the job demands‐resourc…The benefits of being present: Mindfulness and its role in psychological well-being. (2003)The benefits of being present…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)The Measurement of Engagement…Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Evaluating Goodness-of-Fit In…Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Business-unit-level relations…Proactive Behavior in Organizations (2000)Proactive Behavior in Organiz…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…Conservation of resources: A new attempt at conceptualizing stress. (1989)Conservation of resources: A …Gender and Power: Society, the Person, and Sexual Politics. (1988)Gender and Power: Society, th…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…The inverted-U influence of leader benevolence on extra-role customer service behavior (2023)The inverted-U influence of l…Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees (2020)Predicting proactive service …The measurement of experienced burnout (1981)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Burnout and Engagement in University Students (2002)Recovery, work engagement, and proactive behavior: A new look at the interface between nonwork and work. (2003)Burnout: 35 years of research and practice (2009)The nature and causes of job satisfaction (1976)Handbook of Industrial and Organizational Psychology. 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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1989Conservation of resources: A new attempt at conceptualizing stress.18,137 cited
  • 2002Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance16,246 cited
  • 2003The benefits of being present: Mindfulness and its role in psychological well-being.13,438 cited
  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
  • 2002The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach9,998 cited
  • 2006The Measurement of Work Engagement With a Short Questionnaire7,388 cited
  • 2002Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis.4,617 cited
  • 1988Gender and Power: Society, the Person, and Sexual Politics.4,210 cited
  • 2010Job Engagement: Antecedents and Effects on Job Performance3,842 cited
  • 2014Getting to the “COR”3,350 cited
  • 2011WORK ENGAGEMENT: A QUANTITATIVE REVIEW AND TEST OF ITS RELATIONS WITH TASK AND CONTEXTUAL PERFORMANCE2,894 cited
  • 2000Proactive Behavior in Organizations2,695 cited

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  • 2004Using the job demands‐resources model to predict burnout and performance2,564 cited
  • 2007A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts2,530 cited
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    • 2020Predicting proactive service performance: The role of employee engagement and positive emotional labor among frontline hospitality employees17 cited
    • 2023The inverted-U influence of leader benevolence on extra-role customer service behavior17 cited