Cooperative public service delivery in Tanzania: Is it contributing to social and human development?

Abstract

The need to serve citizens better has become one of the major preoccupations of public administration today and the government can no longer shoulder that responsibility alone. Social and human development needs have become complex and diverse and to address these complex and diverse needs some form of cooperative effort is required. Various players need to be brought into the public service delivery process to be able to contribute effectively to social and human development needs. This paper looks at how the cooperative public service delivery approach has evolved and been applied in Tanzania. We have argued that despite the actual and potential benefits that the cooperative public service delivery model brings, there is still a lot to be learnt about this model. The Tanzanian case shows that the model poses a number of challenges that ought to be addressed before significant success of the model could be recorded.

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