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Planning Makes (Closer to) Perfect: Exploring United States’ Local Government Officials’ Evaluations of Crisis Management
16 references·3 citing·47 second hop
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Annual report disclosure of the pandemic as a subsequent event (2021)Reporting on COVID-19 – or no…Extending Discourse of Renewal to Preparedness: Construct and Scale Development of Readiness for Renewal (2019)Extending Discourse of Renewa…Constructing authority in times of crisis (2018)Constructing authority in tim…Strategy and the environment: A study of corporate responses to crises (1984)Effective Crisis Management (1987)Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level (1990)Towards a destination tourism disaster management framework: Long-term lessons from a forest fire disaster (2007)Small business research: Time for a crisis-based view (2010)Advances in Consumer Research (1992)Choosing the Right Words (1995)Image repair discourse and crisis communication (1997)Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory (2004)Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication (2008)The Handbook of Crisis Communication (2010)Discerning Threats and Opportunities (1988)Crisis Management: Planning for the Inevitable (1989)Reframing Crisis Management (1998)Facilitated Process for Improving Organizational Resilience (2008)Antecedents of organizational resilience in economic crises—an empirical study of Swedish textile and clothing SMEs (2013)The Rhetorical Situation (1968)Unpacking the halo effect: reputation and crisis management (2006)“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity (2008)Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)An Introduction to Rhetorical Communication (2015)Understanding and Managing Public Organizations (1992)Excellence in public relations and communication management (1993)Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries (2002)How organizations framed the 2009 H1N1 pandemic via social and traditional media: Implications for U.S. health communicators (2011)Squawking, tweeting, cooing, and hooting: analyzing the communication patterns of government agencies on Twitter (2011)What makes local governments' online communications successful? Insights from a multi-method analysis of Facebook (2013)Normal Accidents: Living with High Risk Technologies (1985)Human Error (1990)Agendas and instability in American politics (1993)Extreme Weather Events and the Critical Importance of Anticipatory Adaptation and Organizational Resilience in Responding to Impacts (2011)Understanding Compound, Interconnected, Interacting, and Cascading Risks: A Holistic Framework (2018)Building resilience against biological hazards and pandemics: COVID-19 and its implications for the Sendai Framework (2020)Experiential Learning (1984)At Risk: Natural Hazards, People's Vulnerability and Disasters (1994)Strategic management a stakeholder approach (2010)‘No Ebola…still doomed’ – The Ebola-induced tourism crisis (2018)A review of research on tourism risk, crisis and disaster management: Launching the annals of tourism research curated collection on tourism risk, crisis and disaster management (2019)The coronavirus pandemic – A critical discussion of a tourism research agenda (2020)An Empirical Analysis of Image Restoration: Texaco's Racism Crisis (2000)The politics of crisis management : public leadership under pressure (2005)Exploring the Barriers to Learning from Crisis (2007)The Politics of Crisis Management (2005)Collaborative emergency management: better community organising, better public preparedness and response (2008)Social cognitive theory of self-regulation (1991)Classrooms: Goals, structures, and student motivation. 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References

  • 1986An Attributional Theory of Motivation and Emotion4,969 cited
  • 2003Chaos, crises and disasters: a strategic approach to crisis management in the tourism industry1,146 cited
  • 2007Preparing for Critical Infrastructure Breakdowns: The Limits of Crisis Management and the Need for Resilience709 cited
  • 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
  • 1998An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation661 cited
  • 2003Responding to Crisis : A Rhetorical Approach to Crisis Communication392 cited
  • 1992Crisis in Organizations: Managing and Communicating in the Heat of Chaos272 cited
  • 1998A strategic approach to managing crises259 cited
  • 2000The role of perception in crisis planning253 cited
  • 2007The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector248 cited
  • 2010A quantitative review of crisis communication research in public relations from 1991 to 2009246 cited
  • 1998Crisis management: prevention, diagnosis and intervention233 cited
  • 2011Entering new territory: A study of internal crisis management and crisis communication in organizations209 cited
  • 2010Stakeholder reactions to company crisis communication and causes

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196 cited
  • 2008How the Hong Kong government lost the public trust in SARS: Insights for government communication in a health crisis131 cited
  • 2005Hong Kong Consumers' Evaluation in an Airline Crash: A Path Model Analysis125 cited
  • Cited by

    • 2018Constructing authority in times of crisis24 cited
    • 2019Extending Discourse of Renewal to Preparedness: Construct and Scale Development of Readiness for Renewal23 cited
    • 2021Reporting on COVID-19 – or not? Annual report disclosure of the pandemic as a subsequent event19 cited